Cashiering Solution

Kenosha County, Wisconsin is seeking proposals for a comprehensive cashiering solution through RFP #2107, targeting the replacement of their existing system with a new technology platform that supports cashier stations, an online payment portal, receipt printers, and payment gateway services. The proposed solution must integrate with Microsoft Dynamics 365 SaaS ERP and accommodate approximately 50 cashier users, 10 cash drawer stations, 10 receipting stations, and 7 administrators, along with associated credit card and check readers. The county will consider all technology deployment strategies, including on-premise, hosted, and SaaS models, with a strong emphasis on system functionality, security, and integration capabilities. Evaluation criteria will weight the written proposal at 40%, software demonstrations and interviews at 50%, and cost at 10%, with proposers required to submit nine completed attachments demonstrating their qualifications. Key procurement dates include a non-mandatory pre-proposal conference on March 4, 2021, proposal questions due by March 8, 2021, and sealed proposals due on April 13, 2021, at 2:00 PM CDT. The implementation timeline targets spring 2022 for cashiering solution deployment and fall 2022 for Microsoft Dynamics 365 integration, with initial proposer interviews scheduled for April 20-21, 2021, and software demonstrations planned for May 18-20, 2021.

The RFP does not specify specific set-aside designations or restrictions on responding organizations, and no incumbent vendor is explicitly identified. The current system processes approximately 6,500-7,000 annual transactions across eight cashier stations in four primary departments, generating $75 million in revenue. While the county will not provide hardware, vendors must clearly disclose any special hardware requirements and preferably support existing equipment like Epson TM-S9000/II receipt printers and ID Tech Minimag magnetic stripe readers. The county currently uses payment processors Point & Pay and Authorize.net but remains open to alternative processor proposals. Proposers must support multiple payment types, including cash, checks, money orders, EFT, e-checks, credit/debit cards, and lockbox deposits, with current credit card processing fees ranging from $1.50 per transaction to 2.39-3% on larger transactions. Although no specific budget range is provided, the county's fiscal year 2020 operating budget is $264,308,465, suggesting significant resources for this procurement. Joint proposals are permitted, with a primary firm designated as the single point of contact and responsible for overall implementation.