2107 Attachment 4 SaaS.docx
DOCX document 521 KB Posted
- Attached to
- Cashiering Solution
- Solicitation number
- 2107
- Issued by
- Kenosha County, Wisconsin
About this file
This is a SaaS Description Attachment to a Request for Proposals for a Cashiering Solution issued by Kenosha County, Wisconsin. The attachment establishes detailed requirements and evaluation criteria for proposers who intend to deploy a Software-as-a-Service solution. The document requires proposers to provide comprehensive information across multiple operational categories, including data center location and third-party provider usage, proposed number of environments, and six months of historical availability data with downtime metrics and percentage availability calculations. Additionally, proposers must specify update frequency, advance notice periods for updates, pre-production testing opportunities, and testing duration periods. The attachment mandates detailed responses regarding system authentication capabilities, including Single Sign-On (SSO), Lightweight Directory Access Protocol (LDAP) support, and Multi-Factor Authentication (MFA) requirements.
The attachment further requires proposers to address information security protections against data breaches, including cybersecurity standards compliance, independent audit documentation, breach notification processes, remediation procedures, and indemnification provisions. Proposers must confirm whether customer data can be exported in nonproprietary formats for disentanglement purposes. The document establishes a comprehensive service level guarantee framework requiring proposers to specify metrics, targets, and remedies for system availability (unscheduled downtime), system response performance, issue response and resolution times, Recovery Point Objective (RPO), Recovery Time Objective (RTO), system data restoration capabilities, security patch implementation timelines, and security breach notification procedures. The attachment also requests identification of additional proposed service levels and specifies that performance reporting mechanisms and issue escalation processes must be clearly defined for County evaluation and ongoing management.
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Other files
| File | Type | Posted |
|---|---|---|
| 2107 Addendum 2.pdf | ||
| 2107 Attachment 5 Prof Svcs.docx | DOCX document | |
| 2107 Attachment 3 Prop State.docx | DOCX document | |
| 2107 Attachment 6 Reference.docx | DOCX document | |
| 2107 RFP Documents.pdf | ||
| 2107 Attachment 1 Checklist.docx | DOCX document | |
| 2107 Attachment 8 Requirements.xlsx | XLSX spreadsheet | |
| 2107 Attachment 9 Cost Proposal.xlsx | XLSX spreadsheet | |
| 2107 Attachment 7 Effort.xlsx | XLSX spreadsheet | |
| 2107 Attachment 2 Signature.docx | DOCX document | |
| 2107 Addendum 1.pdf |
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Text version
Request for Proposals for Cashiering Solution Kenosha County, Wisconsin
Attachment 4 – SaaS Description
Type of Deployment
| Question |
| Answer |
Solution is a SaaS solution? (Yes/No)
If Proposer indicated “No” then leave the rest of this form blank.
Data Center
| Question |
| Answer |
Where are the data centers located?
Are any third-party providers used to deliver PaaS or IaaS services? If so, please list.
How many environments are proposed?
Availability Provide historical availability for data center for past six months. Provide answers to columns two through six in minutes.
| Month |
| Total Minutes |
| Downtime |
| Scheduled Maintenance |
| Other Downtime |
| Total Downtime |
| % Availability |
SEP 2020
OCT 2020
NOV 2020
DEC 2020
JAN 2021
FEB 2021
Updates
| Question |
| Answer |
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before go-live?
Please provide supporting documentation
Authentication
| Question |
| Answer |
Does the system support SSO or LDAP?
Does the system support MFA?
Information Security
| Question |
| Answer |
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
| Question |
| Answer |
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
| Service |
| Metric** |
| Requirement/Guarantee*** |
| Remedy |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported to the County?
*** Describe process for County reporting issues to the vendor.
KC_ATT_3_Prop_State Page 3 of 3 image1.jpeg
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