Case Management - UPDATED

The Tennessee Department of Children's Services, Central Procurement Office is requesting qualifications for comprehensive child welfare case management services statewide, with technical responses due September 9, 2026 and Notice of Intent to Respond due August 18, 2026.

The contractor must deliver case management services for 238 case managers across Tennessee, adhering to DCS policy, the DCS Practice Model, Council on Accreditation (COA) standards, and applicable state and federal requirements including Targeted Case Management (TCM) and Qualified Residential Treatment Program (QRTP) standards. Core responsibilities include assessments, service coordination, permanency planning, court participation, and electronic documentation. The contractor must maintain a maximum caseload of twenty children per case manager and staff must hold a minimum of a bachelor's degree and one year of full-time child welfare experience.

Mandatory qualifications include COA, Joint Commission, or CARF accreditation; certified statements; bank and credit references; and financial statements demonstrating sixty days of operating capital. The contractor must be registered with the Tennessee Department of Revenue and provide proof of insurance before execution.

The maximum contract liability is $103,581,893.52 over a three-year term through June 30, 2029, with no renewal options. Compensation is a fixed monthly rate of $12,089.39 per case manager with no travel compensation or reimbursement for expenses.

Evaluation occurs in two phases: Phase I is a pass/fail assessment of mandatory requirements; Phase II applies a scored rubric of 100 points (25 points for general qualifications, 75 points for technical approach). Cost or pricing information must not be included in technical responses. Written questions are due August 21, 2026. The State will complete technical evaluations by September 16, 2026, issue a Notice of Intent to Award on September 18, 2026, and conclude the protest period by September 25, 2026. The selected contractor must sign by September 29, 2026.