Audiocodes Voice Services & Infrastructure Enhancement for Microsoft Teams Phone

Anne Arundel Community College (AACC) is requesting bids from authorized AudioCodes resellers for voice services and infrastructure enhancement supporting Microsoft Teams Phone, with bids due July 30, 2026 at 11:00 a.m. ET. Award is anticipated September 9, 2026, subject to Board of Trustees approval.

Bidders must be authorized AudioCodes resellers with active SAM.gov and Unimarket registrations. A pre-bid Microsoft Teams meeting was held June 25, 2026; questions were due July 9, 2026. Addendum 3 (July 22) supersedes all prior pricing spreadsheets and corrects formula errors in Cells G25 and G26; bidders must use the revised Exhibit A dated 7.22.26.

The scope encompasses AudioCodes infrastructure, licensing, and managed services: MediaPack media gateways (24-port and 72-port models), cloud SBC appliances for redundancy, AudioCodes Live Device Management for 1,605 devices, IP phones (250 C435HD-R units and 525 IP405HD units), calling plan services for 2,500 estimated active users, SBC registered-user licensing, migration bundles for large and medium sites, E911/Emergency Response Location audit services for 57 locations, six telephone number porting events, and five days of project management coordination. AudioCodes (not the reseller) is solely responsible for implementation, integration, migration, managed services, and support; the authorized reseller handles procurement, order accuracy, invoicing, and endpoint device warranty.

The contract term is 36 months with no renewal options. All pricing must be OEM pass-through pricing with applicable discounts plus any proposed markup, expressed in U.S. dollars and inclusive of all components, licensing, support, services, and shipping. Unit prices remain firm for any quantity adjustments over the 36-month term. Pricing must be submitted in the provided Excel format (.xlsx) with the total contract price calculated in cell J104 matching Section 2.0 of the Contractor's Bid Pricing form. All line items require pricing; $0 entries are permitted only when no cost applies and is intentional. Failure to complete all required pricing may render the bid non-responsive. AACC is exempt from Maryland Retail Sales and Federal Excise Taxes. The College reserves the right to increase, decrease, or omit quantities and award in whole or in part. Contractors must maintain $1,000,000 General Liability minimum insurance and comply with background checks for personnel working on campus. Project start is October 1, 2026, with substantial completion by June 11, 2027 and full completion by June 30, 2027.