Artificial Intelligence (AI) for Consumer Services

Closed State & local contract opportunity Posted

Solicitation number
RFI-06725
State
Florida
Responses due

Opportunity facts

Jurisdiction

Opportunity details come from vendor.myfloridamarketplace.com. Updated .

About this opportunity

Written by GovTribe AI ·

The Florida Department of Financial Services (the Department) is seeking information from vendors that develop and provide Artificial Intelligence (AI) capabilities. Through this Request for Information (RFI), the Department aims to explore how AI can be used to enhance the operations of its Division of Consumer Services, specifically in the areas of improving customer experience, increasing productivity, and supporting overall operations. The Department is not interested in resellers or implementers of AI products at this time. Vendors are requested to provide general, non-binding pricing information and details on their compensation models. The Department may use the responses to prepare a competitive solicitation and may invite selected vendors to demonstrate their products or develop a Proof of Concept. The RFI timeline has been modified, with the deadline for written questions on October 27, 2023, answers on November 3, 2023, and the RFI response due date of November 16, 2023.

This RFI is focused on the application of AI products in a call center setting and is limited to the jurisdiction of Leon County, Florida. The Department is not seeking to implement AI capabilities at this time but is gathering information to potentially issue a future competitive solicitation. The RFI is not a request for competitive bid or proposal, and no contract will be awarded through this process. The Department has not listed any incumbent vendors or current contractors, and the available budget range has not been specified.

Opportunity text

10/20/23: The Department wishes to clarify its intent of this RFI. In summary, our intent is to have vendors with AI products show us how these products are being used or could be used to enhance a modern call center. It is not our intent to obtain a solution for the call center. The Department is providing an initial Question and Answer Summary document, which is attached to this advertisement, in an effort to enhance the vendor community's understanding of the information the Department is requesting. We request that you review the Question and Answer Summary document and if you develop new questions, please submit them to the Department by October 27, 2023. The RFI's timeline will be modified as follows:

  • Submission Date for written questions: October 27, 2023, at 4:00 PM ET.
  • Answers to submitted questions: November 3, 2023.
  • RFI response due date: November 16, 2023, at 4:00 PM ET.

The modified RFI document in its entirety is also attached to this advertisement.

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The Department of Financial Services (Department) is seeking information from experienced vendors that develop and provide Artificial Intelligence (AI) capabilities. At this time, the Department is not interested in information related to resellers or implementers of AI products.

The RFI process is used to gather information on whether to competitively procure the services sought and if so, to determine which solicitation process to use. The Department may also use the information provided by the vendor community to determine general, special, or technical specifications to include if the Department does issue a competitive solicitation for these services.

Please note, questions related to this RFI from the vendor community are due by October 13, 2023, at 4:00 PM ET.

Files

File Type Posted
RFI Document-AI - Modified Timeline.pdf PDF
Question and Answer Summary.pdf PDF

On GovTribe

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