Question and Answer Summary.pdf
PDF 103 KB Posted
- Solicitation number
- RFI-06725
- Issued by
- Leon County, Florida
About this file
This document is a Question and Answer Summary for an RFI (Request for Information) issued by the Florida Department of Financial Services regarding Artificial Intelligence (AI) for consumer services. The Department is seeking information from technology organizations that manufacture AI products to understand how these products could be employed in a modern call center environment. The Department is not seeking to implement AI capabilities at this time, but is gathering information to potentially issue a future competitive solicitation. The RFI timeline has been modified, with the deadline for written questions now set for October 27, 2023, answers to be provided by November 3, 2023, and the RFI response due date of November 16, 2023.
The Department is interested in learning about pricing methodologies used by technology companies for their AI products, but is not requesting specific pricing information. The RFI is focused on the application of AI products in a call center setting, and the Department may request demonstrations or proof of concepts from one or more responding organizations at its sole discretion.
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Other files
| File | Type | Posted |
|---|---|---|
| RFI Document-AI - Modified Timeline.pdf |
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Text version
State of Florida Department of Financial Services
RFI No.: 2324-02 RFI OIT Artificial Intelligence for Consumer Services
Question and Answer Summary
Question 1: Is the Department trying to implement Artificial Intelligence (AI) for a specific purpose?
Answer: The Department is not seeking to implement Artificial Intelligence capabilities with this Request for information (RFI). If a later procurement is released, the procurement will provide the appropriate requirements, goals, and outcomes along with the necessary details to obtain a product or set of products in a response from the vendor community.
Question 2: What is the purpose of the Artificial Intelligence (AI) RFI?
Answer: The Department is issuing this RFI to gain information from technology organizations that manufacture Artificial Intelligence products and learn how these products may be employed in a modern call center environment.
Question 3: What type of technology organizations are you wanting to reply to this RFI?
Answer: The Department is requesting information from technology organizations that manufacture Artificial Intelligence products. If a later procurement is released, we would hope to get responses from a broader technology landscape that would include manufacturers of Artificial Intelligence products and could include resellers and/or implementers of Artificial Intelligence solutions.
Question 4: Is there a business area / function(s) upon which the Department would like the technology organizations responding to this RFI to focus?
Answer: The Department would like to learn more about the application of Artificial Intelligence products in a modern call center setting.
Question 5: Is the Department wanting the technology organizations responding to this RFI to provide a demonstration and/or a proof of concept with their Artificial Intelligence (AI) product(s)?
Answer: The Department, at its sole discretion, may ask one or more technology organizations to provide a demonstration and/or a proof of concept of their Artificial Intelligence product(s) after responses to the RFI are received.
Question 6: What information is the Department seeking regarding its request for Artificial Intelligence product pricing?
Answer: The Department is seeking an understanding of the methodologies that are used by technology companies to price their Artificial Intelligence products in the commercial marketplace. The Department is not asking for specific pricing but pricing methodology attributes.
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