Appointment Scheduling System

The Houston-Galveston Area Council (H-GAC) is seeking a qualified contractor to provide an Appointment Scheduling System for their Workforce Solutions program. The system must be intuitive and customer-friendly, with the aim of optimizing appointment capacity, productivity, flexibility, convenience, and enhanced customer accountability. The required deliverables include implementation, configuration, and on-going maintenance of the system. Key objectives are to eliminate the need for staff resources to instruct customers on the system's use and to enhance the overall customer experience. Respondents must demonstrate experience in similar projects and the ability to meet the specified technical and functional requirements. The solicitation documents can be viewed on the H-GAC procurement website or the ESBD (txsmartbuy.com), and the response deadline is May 9, 2024, at 12:00 P.M. CST.

The procurement is open to all qualified vendors, with no set-aside designations or restrictions on the types of organizations that can respond. There is no information provided about any incumbent vendors or current contractors, nor any existing infrastructure or technology that requires integration. The contract value or budget range is not specified in the available documentation.