ACF Change Order QFlow Licensing Increases

The Illinois Secretary of State is pursuing a sole source change order with ACF Technologies for Queuing Management Services, specifically targeting QFlow licensing increases across state facilities. The procurement involves additional licenses to support ongoing operations at existing locations and upcoming One Stop Shop expansions in St. Clair County and throughout Illinois. The contract will expand the original agreement to $255,856.77, covering mobile ticketing, online appointments, customer service support, and software licensing for 40 active sites. A formal sole source hearing is scheduled for September 23, 2025, at 2:00 PM in Springfield, with written comments accepted until September 18, 2025, at 12:00 p.m. The procurement process requires interested parties to submit feedback on the appropriateness of the sole source procurement method, with the Chief Procurement Officer potentially approving the contract after reviewing public testimony.

The contract appears to be exclusively available to the incumbent vendor, ACF Technologies, with no explicit set-aside designations for disadvantaged enterprises. The current contract period runs from September 10, 2014, to September 9, 2026, with no potential renewals specified. The technology infrastructure is specific to the existing queuing system implemented in 2014, with previous amendments for upgrades and feature additions. Funding is entirely from State Appropriated Funds, and the justification emphasizes ACF Technologies' unique technological capabilities that cannot be easily replicated by alternative vendors. The procurement is specifically for software license, upgrade, and maintenance services, with the agency highlighting the critical need to maintain continuous customer service operations across 35 online appointment sites. The total contract value remains consistent with previous iterations, maintaining the original solicitation's pricing structure.