SSJF Part 1 - ACF Technologies 25IT103032.pdf

This is a Sole Source Justification Form for the Illinois Secretary of State's Information Technology Department, specifically for an Qflow Queuing Services Contract with ACF Technologies. The contract covers queuing system services for 40 active sites, including implementation, licensing, upgrades, and maintenance, with an initial contract value of $255,856.77. The contract period runs from 09/10/2014 to 09/09/2026, with no potential renewals specified. The services include mobile ticketing, on-line appointments, customer service support, and software licensing for state facilities across Illinois, with a critical need to support ongoing operations at various state locations.

The contract is funded entirely by State Appropriate Funds and is being justified as a sole source procurement for software license/upgrade/maintenance. The agency currently requires continued operation of the queuing system to maintain customer service across 35 online appointment sites. Previous contract iterations include an initial implementation in 2014, subsequent amendments for upgrades and feature additions, and a renewal through September 2024. The pricing has remained consistent throughout the contract's history, with ACF Technologies providing services based on the original solicitation. The justification emphasizes the vendor's unique ability to meet the specific technological requirements of the Illinois Secretary of State's queuing system, noting that alternative solutions or competitive bidding would potentially disrupt current service delivery.