Accounts receivable management service for manchester fire department

The Town of Manchester, located in Hartford County, Connecticut, is seeking proposals for Accounts Receivable Management Service (ARMS) for the Manchester Fire Department through a Request for Proposal (RFP). The procurement specifically targets a vendor to provide comprehensive billing services for Advanced Life Support (ALS) ambulance services, focusing on billing for privately insured, uninsured, and non-Medicare insured patients. The successful bidder will be responsible for processing patient care reports, submitting claims, managing insurance follow-ups, and handling collections, with a requirement to maintain HIPAA compliance and provide detailed monthly reporting. The contract will have an initial three-year term with potential renewal for an additional three years, contingent upon achieving a minimum 80% collection rate. The Manchester Fire Department, which responded to 7,121 emergency medical assistance requests in 2023 with 3,898 advanced life support cases, seeks a vendor compensated on a percentage of dollars collected basis. Proposals are due by February 6, 2025, at 11:00 am and must be submitted electronically through the Town of Manchester's OpenGov Procurement Portal.

The RFP includes a mandatory Living Wage Certification Form, which requires bidders to certify their status under the Manchester Living Wage Ordinance. Potential bidders may qualify for exemptions if they are nonprofit organizations with 501(c) tax-exempt status, employ fewer than 25 eligible employees, or are pursuing contracts valued under $25,000. The payer mix for the ambulance services is approximately 52.5% Medicare, 23% Medicaid, 14.7% private, and 9% commercial insurance, which will inform the billing strategy. While specific budget ranges are not explicitly stated, the compensation will be based on a percentage of collected funds, to be proposed by the bidder. The vendor must demonstrate the ability to work cooperatively with the town's transport service, particularly for Medicare bundle-billing arrangements. Successful implementation will require close collaboration with the Manchester Fire Department and adherence to strict compliance and reporting standards.