911 - Solacom CHE Support (10/1/2026 - 9/30/2027)

The City of Jacksonville, Florida, through its Procurement Division, is procuring Solacom 911 CHE support services on a single-source basis from AKAssociates, with the procurement closing November 12, 2026 at 4:02 p.m. Eastern. Single-source intent is the controlling constraint: market research by 911 Coordinator Matt Lane found that AKAssociates is the only Florida-authorized Solacom support provider and the sole provider capable of installing and maintaining the city's system. The Jacksonville Sheriff's Office is the requesting department.

The scope covers Allerium (Solacom) support for the 911 emergency system, including upgrades, remote monitoring, hardware updates, warranties, and patches for phone and mapping software and related components. The quoted line items are 117 units of Active Remote Monitoring for Guardian systems, 12 units of server patch management, 118 units of position patch management, 115 units of map software support, 118 units of position software support, one Guardian hardware support package, two Guardian status packages, and fourteen Cisco ISR routers under maintenance. Services are to be delivered to 532 Riverside Avenue, Jacksonville, Florida 32202. The procurement is classified under NAICS 204.47 (Integrated Hardware-Software I.T. Solution for Microcomputer).

AKAssociates' quote totals $377,111.37 for the October 1, 2026 through September 30, 2027 support period, with Net 30 payment terms. The quote is dated October 14, 2026 and expires November 30, 2026. AKAssociates currently serves as the regional reseller of Solacom equipment and holds an existing JSO agreement for technical assistance on the 911 system.

Bid protest timelines are short. Challenges to an award recommendation must be filed within 48 hours of posting or written notification, whichever is earlier. Challenges to specifications must be filed within ten business days of posting or 48 hours after a pre-bid conference, whichever is earlier. Notices go to the Chief of Procurement, and a protestant may request administrative review by the Jacksonville Procurement Awards Committee within 48 hours of the Chief's written decision.