2026 RFB general services ambassador services for atlantic city tourism district program

The Casino Reinvestment Development Authority (CRDA) is seeking one or more vendors to provide comprehensive Ambassador Services for the Atlantic City Tourism District through a Request for Bids (RFB) scheduled for 2026. The primary objectives include creating secure and welcoming environments, serving as goodwill ambassadors providing visitor information and directions, maintaining a year-round boardwalk operations center, and conducting foot and bicycle patrols throughout the designated district. Bidders must manage a current workforce of 30 employees, including one manager, one assistant manager, three supervisors, and 25 ambassadors, and are required to retain all existing full-time employees at their established rates ranging from $17.00 to $44.00 per hour. Key deliverables include providing daily operational coverage with supervisors or managers, submitting reports through designated apps like Streetsmart or Fieldforce Manager, and supporting special events with crowd and vehicle control. The solicitation timeline includes a bid question deadline of October 29, 2025 at 12:00 p.m., with bid submissions due November 13, 2025 at 11:30 a.m. through the CRDA's Bonfire Portal, and a public bid opening via Zoom scheduled for 12:30 p.m. on the same day.

The contract will be awarded to the lowest responsible bidder, with potential for a one-year contract and options to renew annually for up to three additional years. All current labor is represented by the United Service Workers Union, IUJAT, Local 255, and the successful contractor must handle all union negotiations and grievances. The contractor is required to provide comprehensive human resource management, including benefits administration, drug testing, training, payroll, and uniform management. Insurance requirements include Commercial General Liability Insurance of $1,000,000 per occurrence/$2,000,000 aggregate, Comprehensive Automobile Liability Insurance of $1,000,000 per accident, and Workers Compensation insurance in accordance with New Jersey law. The 2025 approved budget for these services is $2,083,944, with a 2026 anticipated budget of $2,151,778, subject to potential adjustments based on operational needs. CRDA will provide operational infrastructure including vehicles (one truck, one UTV, and/or one electric vehicle), office space, laptops, and office supplies, while the contractor is responsible for additional equipment and personal protective gear. The contract is subject to the New Jersey Prevailing Wage Act, and bidders are strongly encouraged to inspect the Atlantic City Tourism District before submitting their proposals.