2026 RFB general services ambassador services for atlantic city tourism distric program

The Casino Reinvestment Development Authority (CRDA) is soliciting bids for Ambassador Services for the Atlantic City Tourism District Clean & Safe Program, with proposals due on November 13, 2025. This request for bid (RFB) seeks a contractor to provide comprehensive ambassador services within a specifically designated tourism district, with key objectives including creating a secure and welcoming environment, providing visitor information and directions, and supporting public service agencies. Required qualifications include at least five years of experience in ambassador or concierge/light security services, with supervisory staff needing five years of experience. The successful contractor will manage a team responsible for foot and bicycle patrols, interacting with business owners, and supporting special events throughout the district. Deliverables include managing human resource functions such as union negotiations, benefits, drug testing, training, payroll, and providing uniforms for ambassadors, with CRDA supplying necessary equipment, supplies, and vehicles.

The procurement appears open to qualified vendors without specific set-aside designations, though bidders must comply with state requirements including affirmative action guidelines, business registration, and non-discrimination policies. The contract is anticipated to be a one-year agreement with potential renewals for up to three additional years, creating a total possible contract term of four years. The 2025 budget for these services is $2,083,944, with an anticipated 2026 budget of $2,151,778. Bidders will be evaluated based on their proposed markup percentage on labor costs, experience, and ability to meet the comprehensive service requirements outlined in the solicitation. A detailed tourism district map is provided as part of the bid documents, showing the specific geographical boundaries and zones where services will be performed. The contractor will be responsible for all labor costs and must demonstrate a comprehensive understanding of the unique requirements of managing ambassador services in an urban tourism environment.