THIS IS A REQUEST FOR INFORMATION.docx

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Wounded Warrior Call Center Outreach and Support
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M00264-20-RFI-0205
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This Request for Information seeks market input on a potential non-personal services contract to provide outreach and resource support to the United States Marine Corps Recovery Care Program and Wounded Warrior Regiment Wounded Warrior Call Center. Respondents are asked to provide organizational details, capabilities for supporting the draft Performance Work Statement requirements, applicable government contract vehicles, and answers to questions regarding commercial offerings, new technologies, similar government contracts, cost drivers, pricing approaches, and performance measures. Responses are requested by June 26, 2020 to inform requirements development for this follow-on effort assisting wounded, ill, and injured Marines, Naval personnel attached to Marine units, and their family members.

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REQUEST FOR INFORMATION

M00264-20-RFI-0205

THIS IS A REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This is not a solicitation or Request for Quote/Proposal/Bid and no contract or purchase order will be awarded as a result of this notice.

Marine Corps Installations National Capital Region- Regional Contracting Office (MCINCR-RCO) has a requirement to provide support to the United States Marine Corps’ Wounded Warrior Regiment, Wounded Warrior Call Center.

The North American Industry Classification System (NAICS) for this requirement is 624190, Other Individual and Family Services.

The Product Service Code (PSC) for this requirement is R499, Support-Professional: Other.

Feedback on this requirement is encouraged. This is a market research tool used to identify market capability and solutions, as well as the availability and adequacy of potential small business sources prior to determining the method of acquisition and issuance of award. The Government is not obligated to and will not pay for any information received from potential sources as a result of this notice. Information submitted by respondents to this notice is strictly voluntary. It is requested that firms submit answers to the MCINCR-RCO at the below email address. This document shall address, at a minimum the following:

1. Name of Organization, CAGE Code, DUNS Number, Telephone Number, Address, and Email address for primary point of contact. Also provide the organization’s size status;

2. Appropriate NAICS code and PSC, if other than what is listed above, for the services described in this notice with an explanation as to why this code(s) would be a better supported option;

3. Description of your organization’s capabilities / experience with regards to the draft PWS requirements. This description should demonstrate ability to perform the services in the draft PWS. Maximum length: 3 pages.

4. Contract vehicles (GSA Federal Supply Schedule, GSA OASIS, or any other Government Agency contract vehicle), of which your business is a contract holder, that would available for the procurement of the PWS services. (Lack of does not preclude a business from responding to this notice.)

5. Answers to the below specific questions regarding the requirement:

a. Is the requirement considered a service that is of a type offered and sold competitively in substantial quantities in the commercial marketplace? Why or why not?

b. Are there any new technological developments that can be applied towards this service? If so, please explain/describe, to include the impact of these developments towards the service.

c. What other Government agencies are contracting for similar requirements?

d. What are the key cost drivers? What are the variables that would drive the price up or down? What can be done to minimize the cost?

e. What additional/historical information do you need to propose FFP for this requirement?

f. What portions of the requirement cannot be fixed-price, and why not?

g. What are key discriminators the Government should consider as evaluation criteria?

h. What Key Performance Parameters, metrics, or measures are appropriate for this requirement? (Other than what is in the PWS)

i. What areas of the requirement seem restrictive? Why? What are your suggestions to make areas less restrictive?

j. What areas of the requirement seem vague? Why? Please identify what they are and a recommended remedy.

k. Are the required services considered professional or are they subject to the Service Contract Act?

Vendors who wish to respond to this notice should send its response via email no later than 26 June 2020, Noon, AM Eastern Time to cynthia.guthridge@usmc.mil.

File details come from the government source that posted it. Updated .