Vocera Licensing and Technical Support | Hudson Valley HCS

The Government is seeking quotes for the requirement below, listed in this solicitation notice synopsis RFQ: 36C24219Q0264. Network Contracting Office (NCO) 2 of the Department of Veterans Affairs is conducting a total Service Disabled Veteran Owned small business set-aside solicitation for qualified firms capable of providing technical support, licensing, and maintenance services to a Vocera communications system, which is already in place at both campuses of the VA Hudson Valley Health Care System. The work to be performed includes:
24x7 Remote Operations Center (ROC) support
Active System Management (ASM) 24x7 Proactive Continuous Monitoring of System Software
Licenses renewal
Software Break Fix Labor provided remotely. If in the event the ROC dispatches onsite labor assistance, this will be provided Monday-Friday 8am-9pm (excludes Federal and contractor Holidays)
99.9% Software Uptime Guarantee
Software Obsolescence Protection (SWOP)
Minor Software Releases-Remote labor included
Maintenance and Service Pack Software Releases- Remote and onsite labor included
Integration Services for GE-brand DICOM conformant modality devices
Additional software tools provided at no additional charge
All services for this contract must meet manufacturer performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. Also, Contractor must provide the appropriate service documentation at no additional expense.
Premier Support Program
Vendor shall provide technical support
Troubleshoot issues with Vocera equipment
Provide application support services
Provide Software updates
With the premier support program
Unlimited technical Support incidents
2 to 5 number of designated support
Provide Software Maintenance and support
Support use of Webex or VPN to enable Vocera to diagnose and resolve issues
List of items covered by this contract:
Quantity
Description
Part Number
27
Single Application (1-100 Beds)
920-00432
2
SIP Telephony, 6 ports
920-01111
1
3 port VMI Module License
920-01718
1
50 User Enterprise Add-on License
920-01742
1
50 User Enterprise License
920-01750
The contractor shall provide all necessary labor, equipment, licenses, tools, material, parts and supervision to perform services, as defined in the Statement of Work (SOW) found in RFQ: 36C24219Q0264. The North American Industry Classification System (NAICS) is 541519 with a Size Standard of 150 employees.
This is a Service Disabled Veteran Owned Small Business Set-aside acquisition. All questions must be submitted in email to Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov before January 30, 2019 at 4:30 PM EST.
Responses to this solicitation notice must be submitted in writing (email) and must be received no later than February 7, 2019 at 4:30 PM EST. E-Mail: Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov. No telephone inquiries will be accepted. Interested parties who do not submit that above information on or before the response due date and time will not be considered for this procurement.
Period of Performance:
Estimated Base Year: 03/1/2019 (Or Award Date) to 2/29/2020 (or 12 months after Award Date)
plus four (4) 12-month option renewals
Place of Performance:
Department of Veterans Affairs
VA Hudson Valley Health Care System:
Castle Point Campus
41 Castle Point Rd
Wappingers Falls, NY 12590
Montrose Campus
2094 Albany Post Road
Montrose, NY 10548.