36C24219Q0264-000.docx

FedBizOpps Combined Synopsis/Solicitation Notice

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* = Required Field FedBizOpps Combined Synopsis/Solicitation Notice Rev. March 2010 D Vocera Licensing and Technical Support Hudson Valley Health Care System 14810 36C24219Q0264 02-07-2019 N 541519 Department of Veterans Affairs Network Contracting Office (NCO) 2 Bath VA Medical Center 76 Veterans Avenue Bath, NY 14810-0810 Safa Shleiwet | Contracting Officer Safa.Shleiwet@va.gov Danelle Wassink | Contract Specialist Danelle.Wassink@va.gov Department of Veterans Affairs VA Hudson Valley Health Care System Attn: Nursing Department 2094 Albany Post Road Montrose, NY 10548-1454 Danelle.Wassink@va.gov Danelle Wassink | Contract Specialist The Government is seeking quotes for the requirement below, listed in this solicitation notice synopsis RFQ: 36C24219Q0264. Network Contracting Office (NCO) 2 of the Department of Veterans Affairs is conducting a total Service Disabled Veteran Owned small business set-aside solicitation for qualified firms capable of providing technical support, licensing, and maintenance services to a Vocera communications system, which is already in place at both campuses of the VA Hudson Valley Health Care System. The work to be performed includes:

· 24x7 Remote Operations Center (ROC) support

· Active System Management (ASM) — 24x7 Proactive Continuous Monitoring of System Software

· Licenses renewal

· Software Break Fix — Labor provided remotely. If in the event the ROC dispatches onsite labor assistance, this will be provided Monday-Friday 8am-9pm (excludes Federal and contractor Holidays)

· 99.9% Software Uptime Guarantee

· Software Obsolescence Protection (SWOP)

· Minor Software Releases-Remote labor included

· Maintenance and Service Pack Software Releases- Remote and onsite labor included

· Integration Services for GE-brand DICOM conformant modality devices

· Additional software tools provided at no additional charge

· All services for this contract must meet manufacturer performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), Life Safety Code (LSC), Joint Commission (JC), and VA Regulations. Also, Contractor must provide the appropriate service documentation at no additional expense.

Premier Support Program

· Vendor shall provide technical support

· Troubleshoot issues with Vocera equipment

· Provide application support services

· Provide Software updates

· With the premier support program

· Unlimited technical Support incidents

· 2 to 5 number of designated support

· Provide Software Maintenance and support

· Support use of Webex or VPN to enable Vocera to diagnose and resolve issues

List of items covered by this contract:

The contractor shall provide all necessary labor, equipment, licenses, tools, material, parts and supervision to perform services, as defined in the Statement of Work (SOW) found in RFQ: 36C24219Q0264. The North American Industry Classification System (NAICS) is 541519 with a Size Standard of 150 employees.

This is a Service Disabled Veteran Owned Small Business Set-aside acquisition. All questions must be submitted in email to Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov before January 30, 2019 at 4:30 PM EST.

Responses to this solicitation notice must be submitted in writing (email) and must be received no later than February 7, 2019 at 4:30 PM EST. E-Mail: Safa.Shleiwet@va.gov AND Danelle.Wassink@va.gov. No telephone inquiries will be accepted. Interested parties who do not submit that above information on or before the response due date and time will not be considered for this procurement.

Period of Performance:

Estimated Base Year: 03/1/2019 (Or Award Date) to 2/29/2020 (or 12 months after Award Date) plus four (4) 12-month option renewals

Place of Performance:

Department of Veterans Affairs VA Hudson Valley Health Care System:

Castle Point Campus 41 Castle Point Rd Wappingers Falls, NY 12590

Montrose Campus 2094 Albany Post Road Montrose, NY 10548

See attached document: 36C24219Q0264.

See attached document: Wage Determination.