V212--NH Transportation Broker

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 1 is seeking a transportation broker to provide Non-Emergency Medical Transportation (NEMT) services for eligible Veteran beneficiaries across New England regional VA Medical Centers and Community Based Outpatient Clinics. The solicitation requires contractors to provide comprehensive transportation brokerage services including taxi (ambulatory), wheelchair van, and litter (non-ambulatory) transportation operating seven days a week, 24 hours per day. Contractors must provide all necessary equipment, personnel, supervision, and support with specific requirements for through-the-door assisted service, proper patient handling, safety protocols, and HIPAA compliance. The contract will be structured as a firm-fixed-price, indefinite delivery/indefinite quantity (IDIQ) agreement with five annual ordering periods. The original solicitation indicated a response deadline of April 10, 2025, though an amendment reveals that no valid quotes were received and a new solicitation will be published within 30 days of June 23, 2025.

This opportunity was initially designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, though the current posting indicates no set-aside is being used. The contract carries a total maximum value of $4,700,000 with a minimum guarantee of $1,500. Performance will span multiple locations across New England, with the primary service location being the Manchester VA Medical Center and surrounding facilities in New Hampshire, Vermont, Massachusetts, Maine, Connecticut, and Rhode Island. The contract includes an option to extend services for up to six months and requires contractors to maintain specific insurance coverage including workers' compensation, general liability, and automobile liability. Contract performance was originally scheduled to begin February 1, 2026, with the solicitation classified under NAICS code 485991 for Special Needs Transportation.