V212--new SMT north wheelchair and stretcher transport

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 8 seeks a contractor to provide 24/7 nonemergent wheelchair and stretcher van transportation services, with proposals due May 22, 2026, at 12:00 PM EDT. This is a total Service-Disabled Veteran-Owned Small Business set-aside, with an estimated value of $19 million.

Place of performance covers northern Florida and southern Georgia, including the Lake City VA Medical Center main campus, 15 Community-Based Outpatient Clinics, and other VISN 8 facilities, serving approximately 85,000 veterans across multiple counties. The base contract period runs August 1, 2026, through July 31, 2027, with four one-year option periods extending through July 31, 2031.

The contractor must provide all vehicles, personnel, supplies, equipment, and management for nonemergent wheelchair and stretcher transportation on an as-needed basis. Driver qualifications include valid driver's licenses, successful completion of American Red Cross first aid and advanced first aid training, ability to administer oxygen, current tuberculosis testing, background investigations, and fingerprinting. All vehicles must meet federal and state safety standards and include first aid kits. The contractor must maintain 97% on-time pickup compliance, respond to add-on requests within 30 minutes, meet scheduled pickups within 15 minutes, and report incidents within one hour.

Services are provided through the VetRide Vendor Portal or VA-approved transportation software, with weekly electronic invoice submission via Tungsten Network e-Invoicing. The pricing schedule includes line items for wheelchair van base rates (10,500 estimated units), stretcher van base rates (2,100 units), wait time charges (2,000 units), mileage bands for both services at 51–100 miles and 101+ miles, and contractor attendant fees (600 units). Insurance requirements include $500,000 general liability, $200,000 per person/$500,000 per occurrence automobile liability, and workers' compensation coverage. The contractor must comply with Service Contract Act wage determinations applicable to multiple Florida and Georgia counties.