U099--VA Contact Center Training
Closed Solicitation Posted
- Solicitation number
- 36C10G24Q0139
- Agency
- Headquarters Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 611430 Professional and Management Development Training
- PSC
- U099 Education/Training- Other
- Points of contact
-
- Jennifer Balsiger jennifer.balsiger@va.gov
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Department of Veterans Affairs (VA), Office of Integrated Veteran Care, is seeking commercial off-the-shelf contact center training services to improve customer service competencies and effectiveness for non-clinical staff in its Customer Service Contact Center and Veteran and Family Member Programs. The training will be delivered through virtual instructor-led classrooms and online self-paced eLearning courses. The contract will have a 12-month base period with two 12-month option periods. Offers are due by August 5, 2024 at 3:00 PM Eastern, and the government reserves the right to award without discussions.
This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 611430 Professional and Management Development Training with a $15 million size standard. There is no incumbent contractor, and the total estimated contract value is not provided. The training services are expected to be provided primarily through virtual/remote delivery methods.
Notice text
2 versions
Update #2 · Latest ·
Update: Amendment 1 is issued on July 25, 2024.
Draft RFQ Notice Sources Sought Notice Page 5 of 5 RFQ Notice *= Required Field Sources Sought Notice Page 1 of 5 Purpose Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is seeking services in support of VA Contact Center Training. This is a Combined Synopsis/Solicitation for VA Contact Center Training services in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation number 36C10G24Q0139 is issued for this combined synopsis/solicitation; this solicitation is being issued as a Request for Quote (RFQ). This combined synopsis/solicitation incorporates provisions and clauses in effect through Federal Acquisition Regulation; Federal Acquisition Circular (FAC) FAC 2024-04, 05/01/2024. Requirement Description: VA Contact Center Training Services The Government reserves the right to award without discussions. The associated North American Industrial Classification System (NAICS) code for this procurement is 611430 Professional and Management Development Training and the associated size standard is $15 million employees. This procurement action is issued as a set-aside for Service Disabled, Veteran Owned, Small Business (SDVOSB). This acquisition is for a single award contract in accordance with FAR Part 13.5. Points of Contact Contracting Officer: Justin Sink, VA Strategic Acquisition Center Virginia (SAC-V), Email: Justin.Sink@va.gov Contract Specialist: Jennifer Balsiger, VA Strategic Acquisition Center Virginia (SAC-V), Email: Jennifer.Balsiger1@va.gov Offers Offers are due no later than August 5, 2024, by 3:00PM Eastern. Responses are to be emailed to the following: Justin.Sink@va.gov and Jennifer.Balsiger1@va.gov All email correspondence for this RFI must reference VA Contact Center Training and Company Name in the subject line of the email as follows: VA Contact Center Training Draft RFQ _Company Name ///////////////////////////////////////////////////////////// Nothing Follows ///////////////////////////////////////////////////////////////
Update #1 ·
Draft RFQ Notice
Sources Sought Notice
Page 5 of 5
RFQ Notice
*= Required Field
Sources Sought Notice
Page 1 of 5
Purpose
Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is seeking services in support of VA Contact Center Training. This is a Combined Synopsis/Solicitation for VA Contact Center Training services in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice.
This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation number 36C10G24Q0139 is issued for this combined synopsis/solicitation; this solicitation is being issued as a Request for Quote (RFQ). This combined synopsis/solicitation incorporates provisions and clauses in effect through Federal Acquisition Regulation; Federal Acquisition Circular (FAC) FAC 2024-04, 05/01/2024.
Requirement Description: VA Contact Center Training Services
The Government reserves the right to award without discussions.
The associated North American Industrial Classification System (NAICS) code for this procurement is 611430 Professional and Management Development Training and the associated size standard is $15 million employees. This procurement action is issued as a set-aside for Service Disabled, Veteran Owned, Small Business (SDVOSB). This acquisition is for a single award contract in accordance with FAR Part 13.5.
Points of Contact
Contracting Officer: Justin Sink, VA Strategic Acquisition Center Virginia (SAC-V), Email: Justin.Sink@va.gov
Contract Specialist: Jennifer Balsiger, VA Strategic Acquisition Center Virginia (SAC-V), Email: Jennifer.Balsiger1@va.gov
Offers
Offers are due no later than August 5, 2024, by 3:00PM Eastern. Responses are to be emailed to the following:
Justin.Sink@va.gov and Jennifer.Balsiger1@va.gov
All email correspondence for this RFI must reference VA Contact Center Training and Company Name in the subject line of the email as follows:
VA Contact Center Training Draft RFQ _Company Name
///////////////////////////////////////////////////////////// Nothing Follows ///////////////////////////////////////////////////////////////
Attachments
| File | Type | Posted |
|---|---|---|
| Award Notice 36C10G24C0009_1.docx | DOCX document | |
| Attachment B - Pricing Spreadsheet Updated.xlsx | XLSX spreadsheet | |
| 36C10G24Q0139 0001.docx | DOCX document | |
| Attachment E Contractor Questions Answers.xlsx | XLSX spreadsheet | |
| Attachment D - Questions.xlsx | XLSX spreadsheet | |
| 36C10G24Q0139_RFQ Final.pdf | ||
| 36C10G24Q0139_2.docx | DOCX document | |
| Attachment A - Performance Work Statement Revised.docx | DOCX document | |
| Attachment C - Past Performance Questionnaire.docx | DOCX document | |
| Attachment B - Pricing Spreadsheet.xlsx | XLSX spreadsheet |
Notice history
| Notice | Type | Posted |
|---|---|---|
| U099--VA Contact Center Training | Solicitation | |
| U099--VA Contact Center Training | Pre-Solicitation |
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