U099--VA Contact Center Training
Closed Pre-Solicitation Posted
A newer solicitation was posted. See the latest solicitation from .
- Solicitation number
- 36C10G24Q0139
- Agency
- Headquarters Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 611430 Professional and Management Development Training
- PSC
- U099 Education/Training- Other
- Place of performance
- TBD
- Points of contact
-
- Jennifer Balsiger jennifer.balsiger1@va.gov
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs (VA) Integrated Veteran Care (IVC) office is seeking industry input on a draft Request for Quotes (RFQ) for VA Contact Center Training services. The VA is requesting information on providing virtual instructor-led training courses and online self-paced eLearning licenses related to contact center operations, customer engagement, workforce management, and quality assurance. The contractor must have qualified instructors with experience in healthcare/clinical contact center training and working with government entities. Responses to the draft RFQ, which include a Performance Work Statement, Pricing Spreadsheet, Past Performance Questionnaire, and additional questions, are due by July 17, 2024, at 2:00 PM Eastern. The VA is conducting market research and is not currently seeking formal proposals.
This federal contract opportunity is a total set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs). The contract has a base period of 12 months with two 12-month option periods. Pricing is requested on a firm-fixed price basis for project management, virtual live training classrooms, and optional online self-paced eLearning licenses. The VA will not accept unsolicited proposals, and all costs associated with responding to the draft RFQ will be the responsibility of the respondent.
Notice text
Draft RFQ Notice
Sources Sought Notice
Page 5 of 5
Draft RFQ Notice
*= Required Field
Sources Sought Notice
Page 1 of 5
Purpose
Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is seeking information in support of VA Contact Center Training.
This is a DRAFT Request for Quote (RFQ). VA would like to seek industry s input on the draft RFQ before issuing the final version.
VA is not seeking proposals at this time and will not accept unsolicited proposals. All responses shall be solely in the form of information and materials.
In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.
The Government is under no obligation to issue a solicitation or to award any contract on the basis of this draft RFQ. All costs associated with responding to this draft RFQ will be the sole responsibility of the respondent.
All submissions will be treated as business confidential materials, become Government property, and will not be returned.
Points of Contact
Contracting Officer: Justin Sink, VA Strategic Acquisition Center Virginia (SAC-V), Email: Justin.Sink@va.gov
Contract Specialist: Jennifer Balsiger, VA Strategic Acquisition Center Virginia (SAC-V), Email: Jennifer.Balsiger1@va.gov
Responses
It is requested that responses to attached questions be provided no later than July 17, 2024, by 2:00PM Eastern. Responses are to be emailed to the following:
Justin.Sink@va.gov and Jennifer.Balsiger1@va.gov
All email correspondence for this RFI must reference VA Contact Center Training and Company Name in the subject line of the email as follows:
VA Contact Center Training Draft RFQ _Company Name
Disclaimer
This draft RFQ is for the purpose of market research only and is issued for information and planning purposes only. This does not constitute a solicitation, nor does it bind the government to produce a solicitation or restrict as to the ultimate acquisition approach should a solicitation result from this RFI.
In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.
Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive procurement.
See attached documents: Attachment 1- Draft Request for Quotes (RFQ) Questions, Attachment 2 Draft Performance Work Statement, Attachment 3 Pricing Spreadsheet, Attachment 4 Past Performance Questionnaire, Attachment 5 Questions
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Attachments
| File | Type | Posted |
|---|---|---|
| Attachment B - Pricing Spreadsheet.xlsx | XLSX spreadsheet | |
| 36C10G24Q0139_1.docx | DOCX document | |
| Attachment C - Past Performance Questionnaire.docx | DOCX document | |
| 36C10G24Q0139_DRAFT RFQ Final_1.pdf | ||
| Attachment A - Performance Work Statement.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| U099--VA Contact Center Training | Solicitation | |
| U099--VA Contact Center Training | Pre-Solicitation |
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