36C10G24Q0139_1.docx

DOCX document 28 KB Posted

Attached to
U099--VA Contact Center Training Federal contract opportunity
Solicitation number
36C10G24Q0139
Issued by
Department of Veterans Affairs Headquarters

About this file

This document is a Presolicitation Notice for a Draft Request for Quote (RFQ) issued by the Department of Veterans Affairs (VA) for VA Contact Center Training services. The VA is seeking industry input on the draft RFQ before issuing the final version. This is for information and planning purposes only and does not constitute a solicitation or bind the government to issue a solicitation.

The key details are: the Solicitation Number is 36C10G24Q0139, the Product/Service Code is U099, the NAICS Code is 611430, the set-aside is SDVOSBC, the response due date is July 17, 2024 by 2:00 PM Eastern Time, and the place of performance is to be determined. The government POCs are Contracting Officer Justin Sink and Contract Specialist Jennifer Balsiger. The draft RFQ, Performance Work Statement, Pricing Spreadsheet, Past Performance Questionnaire, and additional questions are provided as attachments.

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Other files for this federal contract opportunity

Other files attached to U099--VA Contact Center Training, newest first.
File Type Posted
Attachment A - Performance Work Statement.docx DOCX document
Attachment B - Pricing Spreadsheet.xlsx XLSX spreadsheet
Attachment C - Past Performance Questionnaire.docx DOCX document
36C10G24Q0139_DRAFT RFQ Final_1.pdf PDF

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Text version

Draft RFQ Notice Presolicitation Notice

SUBJECT*
VA Contact Center Training

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
22408-2697
SOLICITATION NUMBER*
36C10G24Q0139
RESPONSE DATE/TIME/ZONE
07-17-2024 14:00 EASTERN TIME, NEW YORK, USA
ARCHIVE
15 DAYS AFTER THE RESPONSE DATE
SET-ASIDE
SDVOSBC
PRODUCT SERVICE CODE*
U099
NAICS CODE*
611430
PLACE OF PERFORMANCE
TBD

POSTAL CODE

COUNTRY

CONTACT INFORMATION

CONTRACTING OFFICE ADDRESS
U.S. Department of Veterans Affairs

OPAL | Strategic Acquisition Center

10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697

POINT OF CONTACT*

Jennifer Balsiger jennifer.balsiger1@va.gov See Email

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

Presolicitation Notice Presolicitation Notice See attached document: 36C10G24Q0139_DRAFT RFQ Final_1.

*=Required Field
Presolicitation Notice

Presolicitation Notice

Purpose Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is seeking information in support of VA Contact Center Training.

This is a DRAFT Request for Quote (RFQ). VA would like to seek industry’s input on the draft RFQ before issuing the final version.

VA is not seeking proposals at this time and will not accept unsolicited proposals. All responses shall be solely in the form of information and materials.

In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

The Government is under no obligation to issue a solicitation or to award any contract on the basis of this draft RFQ. All costs associated with responding to this draft RFQ will be the sole responsibility of the respondent.

All submissions will be treated as business confidential materials, become Government property, and will not be returned.

Points of Contact Contracting Officer: Justin Sink, VA Strategic Acquisition Center – Virginia (SAC-V), Email: Justin.Sink@va.gov Contract Specialist: Jennifer Balsiger, VA Strategic Acquisition Center – Virginia (SAC-V), Email: Jennifer.Balsiger1@va.gov

Responses It is requested that responses to attached questions be provided no later than July 17, 2024, by 2:00PM Eastern. Responses are to be emailed to the following:

Justin.Sink@va.gov and Jennifer.Balsiger1@va.gov

All email correspondence for this RFI must reference VA Contact Center Training and Company Name in the subject line of the email as follows:

VA Contact Center Training Draft RFQ _Company Name

Disclaimer This draft RFQ is for the purpose of market research only and is issued for information and planning purposes only. This does not constitute a solicitation, nor does it bind the government to produce a solicitation or restrict as to the ultimate acquisition approach should a solicitation result from this RFI.

In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive procurement.

See attached documents: Attachment 1- Draft Request for Quotes (RFQ) Questions, Attachment 2 – Draft Performance Work Statement, Attachment 3 – Pricing Spreadsheet, Attachment 4 – Past Performance Questionnaire, Attachment 5 – Questions ///////////////////////////////////////////////////////////// Nothing Follows ///////////////////////////////////////////////////////////////

*= Required Field
Sources Sought Notice

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Presolicitation Notice

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