U. S. Coast Guard Merchant Mariner Credentialing Support

Added: March 25, 2008 Modified: May 08, 2008 1:59 pmTrack Changes The U.S. Coast Guard (USCG) Headquarters Office of Contracting Operations intends to solicit (under a 100% small business set-aside) for commercial services to support the National Maritime Center (NMC) in Martinsburg, WV. The applicable North American Industry Classification System (NAICS) Code and small business size standard are 541611 and $6.5 million, respectively. An Indefinite Delivery Indefinite Quantity (IDIQ) contract is anticipated. The solicitation shall contain a requirement for a base year with four one-year options.The successful Contractor shall perform technical and administrative support services in three (3) functional areas: perform Professional Qualification Evaluations (PQE), perform Security and Safety Evaluations (SSE), and operate a Mariner Information Call Center (MICC).



ACCESS TO THE NATIONAL MARITIME CENTER PRIOR TO CONTRACT AWARD

Prospective offerors may request to send not more than two (2) representatives to the NMC on May 21, 2008. Submit requests via e-mail to james.f.ferguson2@uscg.mil. Provide company name and name(s) of representatives who will attend. Arrive between 9:30 9:45 AM and bring government-issued photo identification.

There will be a formal presentation at 9:45 AM followed by a tour of the facility. To facilitate the process of recruiting talented employees for this contract, representatives may remain at a designated place in NMC for 90 minutes (11:00 12:30) to distribute business cards or information packages from your company.



The Government point of contact for this effort is Mr. James Ferguson; please contact by e-mail only.

Added: March 25, 2008 The U.S. Coast Guard (USCG) Headquarters Office of Contracting Operations intends to solicit (under a 100% small business set-aside) for commercial services to support the National Maritime Center (NMC) in Martinsburg, WV. The applicable North American Industry Classification System (NAICS) Code and small business size standard are 541611 and $6.5 million, respectively. An Indefinite Delivery Indefinite Quantity (IDIQ) contract is anticipated. The solicitation shall contain a requirement for a base ordering period with four one-year option ordering periods.The successful Contractor shall perform technical and administrative support services in three (3) functional areas: perform Professional Qualification Evaluations (PQE), perform Security and Safety Evaluations (SSE), and operate a Mariner Information Call Center (MICC). Examples of required PQE support services include evaluating mariner applications for merchant mariner credentials, documentation, data entry and other administrative and clerical support services. Examples of required SSE support services include: initial safety/security screenings of credential applications, safety/security information analyses to verify identity of applicants, support for appeals of NMC decisions regarding safety/security vetting decisions, and administrative support to the NMC. Examples of required MICC support services include: answering queries in a timely, accurate, professional, and courteous manner regarding status, procedures, and requirements for obtaining credentials, providing answers to routinely asked technical questions regarding licensing, classifying and tracking data regarding call center usage and volume, and acting as the operator for the NMCs regular business phone lines.

It is anticipated that the solicitation for this requirement shall be posted on or after April 9, 2008. The Government point of contact for this effort is Mr. James Ferguson; please contact by e-mail only.