Attachment 6 NMC slide show .pdf

1United States Coast Guard U.S. Department of Homeland Security

Speakers: Mr. Jim Ferguson CAPT Dave Stalfort

2United States Coast Guard

Industry Day - May 21, 2008

9:45 – 10:30 Presentation on U.S. Coast Guard and the National Maritime Center (NMC);

Overview of the Request for Proposals

10:30 – 11:15 Tour NMC

11:15 – 11:30 Break

11:30 – 1:00 Companies may distribute information about employment opportunities

PLEASE SUBMIT QUESTIONS VIA E-MAIL TO

james.f.ferguson2@uscg.mil

United States Coast Guard

U.S. Coast Guard Roles & Missions

National Maritime Center

Request for Proposals

HSCG23-08-R-MMZ339

4United States Coast Guard

Coast Guard People

41,000 Active Duty 8,000 Reservists 7,000 Civilians

34,000 Auxiliarists

5United States Coast Guard

On an average day, the U.S. Coast Guard:

Saves 14 lives and assists

123 people in distress Interdicts 22 illegal migrants at sea Responds to 12 oil/hazardous chemical spills Inspects 25 waterfront facilities Conducts 78 search and rescue cases Seizes $8.4 million worth of illegal drugs Boards 193 ships and boats Administers 21 commercial fishing vessel examinations

The U.S. Coast Guard’s

National Maritime Center Overview

Miami

Charleston

Baltimore

New York

Boston

Toledo

Memphis

St. Louis

Houston Anchorage

Long Beach

Oakland

New Orleans

Seattle

Martinsburg

Portland

HonoluluJuneau

USCG - The Big Picture

Operating Environment – Maritime market Ports, waterways, vessels, facilities, mariners

USCG Mission Prevent bad things from happening Respond when they do.

Prevention Operations Set standards Ensure compliance with standards

Response Operations Respond to emerging threats Respond to emergency situations

NMC’s Role in The Big Picture

Operating Environment - Maritime Mariners

NMC’s Role in USCG Mission Prevent bad things from happening with Mariners operating in the maritime environment

Prevention Operations Ensure mariners are competent

Public Value Provided Organizational

Outcomes Public benefits we aim to influence.

Mission Activity Work performed by USCG resources.

Input Capability needed to perform mission activity.

Mission Outcomes Direct benefits provided to USCG customers by mission activity and outputs

Mission Outputs Products resulting from USCG mission activity.

Equipment

Infrastructure

Information

People

Training

Approving Mariner Training

Courses

Merchant Credentialing

Activity

Auditing Mariner Training Courses

Processing Mariner

Credential Applications

•Security vetting •Evaluating professional qualifications •Evaluating medical conditions

Examining Mariners

Completed Audits

Issued Merchant Mariner

Credential

Approved Courses

Completed Exams

Secure Maritime Operations

Stewardship of the Maritime

Transportation System

Safe Maritime Operations

Satisfied Mariners

Competent Mariners

Organizational Outcomes

Public benefits we aim to influence.

Mission Activity Work performed by USCG resources.

Input Capability needed to perform mission activity.

Mission Outcomes Direct benefits provided to USCG customers by mission activity and outputs

Mission Outputs Products resulting from USCG mission activity.

Equipment

Infrastructure

Information

People

Training

Approving Mariner Training

Courses

Merchant Credentialing

Activity

Auditing Mariner Training Courses

Processing Mariner

Credential Applications

•Security vetting •Evaluating professional qualifications •Evaluating medical conditions

Examining Mariners

Completed Audits

Issued Merchant Mariner

Credential

Approved Courses

Completed Exams

Secure Maritime Operations

Stewardship of the Maritime

Transportation System

Safe Maritime Operations

Satisfied Mariners

Competent Mariners

Organizational Outcomes

Public benefits we aim to influence.

Mission Activity Work performed by USCG resources.

Input Capability needed to perform mission activity.

Mission Outcomes Direct benefits provided to USCG customers by mission activity and outputs

Mission Outputs Products resulting from USCG mission activity.

Equipment

Infrastructure

Information

People

Training

Equipment

Infrastructure

Information

People

Training

Approving Mariner Training

Courses

Merchant Credentialing

Activity

Auditing Mariner Training Courses

Processing Mariner

Credential Applications

•Security vetting •Evaluating professional qualifications •Evaluating medical conditions

Examining Mariners

Approving Mariner Training

Courses

Merchant Credentialing

Activity

Auditing Mariner Training Courses

Processing Mariner

Credential Applications

•Security vetting •Evaluating professional qualifications •Evaluating medical conditions

Examining Mariners

Completed Audits

Issued Merchant Mariner

Credential

Approved Courses

Completed Exams

Completed Audits

Issued Merchant Mariner

Credential

Approved Courses

Completed Exams

Secure Maritime Operations

Stewardship of the Maritime

Transportation System

Safe Maritime Operations

Satisfied Mariners

Competent Mariners

Satisfied Mariners

Competent Mariners

Our Core Purpose

The mission of the National Maritime Center is to issue credentials to fully qualified mariners in the most effective and efficient manner possible in order to assure a safe, secure, economically efficient and environmentally sound Marine Transportation System.

Our Vision

Big Audacious Goal – Vision We will build the mariner credentialing version of Intuit, Inc.’s TurboTax®. One day mariners will be able to upgrade or renew their credentials on demand from any location in the world, much like you can access your bank account and withdraw cash from an ATM, or pay your taxes on line.

Our Customers

210,000 US Merchant Mariners Surviving World War II Veterans National & Multi-national Corporations and Businesses 260 Mariner Training Organizations 7 Maritime Academies

Our Core Values

•The mariner, respect their experience

•The mariner’s time, get it right the first time

•The mariner’s personal information

•The mariner’s suggestions for improvement

•We will find a way to say yes when legally and reasonably possible

Our Goals

Reduce Processing

Time

Improve Customer Service

Ensure product quality

Our Products & Services

Issue over 90,000 mariner credentials annually Approve 2,100+ training courses Audit 260+ maritime academies and schools Professional examinations Mariner information Evaluations of mariner competency

Professional Security/safety background checks Medical fitness

Key Metrics

Performance – externally focused Credential processing time Customer Service

Process – internally focused Cycle time at each production state Inventory age at each production state Quality at each production state

Locations and Centralization

Miami

Charleston

Baltimore

New York

Boston

Toledo

Memphis

St. Louis

Houston Anchorage

Long Beach

Oakland

New Orleans

Seattle

Martinsburg

Portland

HonoluluJuneau

Key Mission Processes

Course Audits

Professional Qualification Evaluation

Security Vetting & Evaluation

NMC

Medical Waiver

Credential Printing and

Issue Electronic work flow Paperless processes

Electronic application submission

Examinations

Electronic Exams

REC

REC

REC

REC

REC

REC

REC

REC

REC

REC

REC

REC

REC

REC

Assist Mariners

RECREC

Acquisition Strategy

100% Set-aside for small business under NAICS 541611 Indefinite-Delivery Indefinite-Quantity (IDIQ) contract Base year + 4 option years All task/delivery orders will be:

Firm Fixed Price (FFP)

Contract Requirements:

Professional Qualification Evaluations (PQE) Security, Safety, and Suitability Evaluations (SSE) Operation of Mariner Information Call Center (MICC)

Timeline

May 21 – Industry Day June 3 – Post Request for Proposals on FedBizOpps June 27 – Proposals Due July 11 – Contract Award

Rules of Engagement

Minimize Disruption During Tour Limit recruiting hand-outs to business cards or literature Submit questions to james.f.ferguson2@uscg.mil