Training and Help Desk Support for TMSS Software

This pre-solicitation notice seeks proposals for a non-personal services contract to provide training and help desk support services for the Army's Training Management and Scheduling System software. The Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston requires initial training within 90 days of award and ongoing help desk support services Monday through Fridays from 0700 to 1500 CT. Proposers must notify the government of system patches and work with administrators to implement them, as well as provide quarterly technical reports and help logs. The last day for questions is January 15, 2021.

The opportunity carries no set-aside designations. Serco, Inc., the incumbent contractor that originally developed and installed the TMSS software, is identified as a potential sole-source awardee given its administration rights over the system currently in government use. The justification and sources sought notice indicate the services will continue under the existing contractor for a base year and three option years, fulfilling training requirements delayed by COVID-19, with an expected award date soon after the January 15 deadline for questions.