Title IV Financial Aid Origination and Disbursement (TIVOD) System & Customer Services Transition Services

The U.S. Department of Education seeks vendor support to develop and transition the Title IV Financial Aid Origination and Disbursement systems and customer service functions. The systems must support origination, disbursement, and reporting of Title IV federal student aid programs. A two-phase solicitation process will utilize a tradeoff methodology to evaluate proposals based on technical approach, past performance, and price to select a contractor to secure platforms, enable data accessibility and accelerated analysis, and support critical business processes, customer service, and stakeholder engagement over a five-year period from February 2025 through January 2030. The solicitation is expected to issue on March 11, 2024 with proposals due by April 8, 2024.

No set-aside designation was used for this procurement. The primary NAICS code is 541511 and PSC code D302. The contract will utilize a hybrid firm-fixed-price structure with time-and-materials CLINs for other direct costs. The base period of performance is one year with a place of performance in Washington D.C. and potential total award value estimated between $50-100 million over the five-year ordering period.