Telecommunications Support Services

The United States Marine Corps is conducting market research for comprehensive telecommunications technical support services at Marine Corps Base Quantico, Virginia through a Request for Information (RFI). The scope encompasses 24/7 remote Help Desk support, hardware/software maintenance, system repairs, network analysis, and technical services for the base's entire telecommunications infrastructure including voice and data connectivity systems. Contractors must possess ISO 9001:2015 certification, follow ITIL process models, and meet DoD Cyber Workforce Framework certification requirements to be eligible. The Marine Corps will evaluate responses based on companies' capability to support the effort, experience with similar work, identification of restrictive or vague areas in the Performance Work Statement, potential obstacles to future bidding, and ability to provide firm-fixed pricing. Interested vendors must submit responses no later than July 9, 2025, at 10:00 AM Eastern time via email to the designated contracting officers.

This procurement opportunity does not include any set-aside designation and is open to all qualified contractors under NAICS code 541519 (Other Computer Related Services). No incumbent contractors or current service providers are identified in the available documentation, nor are specific contract values or budget ranges disclosed at this pre-solicitation stage. The technical scope involves maintaining approximately 14,000 VoIP endpoints along with complex telecommunications infrastructure including Cisco routers, firewalls, telephone management systems, and DWDM networks throughout the National Capital Region. Performance standards require contractors to maintain 98% system operability with less than 10% rework rates, monitored through monthly reporting and customer feedback mechanisms. Services will support government personnel, contractors, and both on-base and off-base customers within Marine Corps Base Quantico's telecommunications network infrastructure. The RFI responses are limited to 12 pages and are being used solely for market research purposes with no funds available for response preparation.