SV0161-24 Hosted Solution
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- SV0161-24
- Agency
- Correctional Facilities Bureau of Prisons, Department of Justice
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 517121 Telecommunications Resellers
- Place of performance
- Washington, District of Columbia 20534, United States
- Points of contact
-
- Josh Hassler joshua.hassler2@usdoj.gov (850) 878-2173
- Sharon Oliver sharon.oliver@usdoj.gov (202) 845-6058
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Justice Bureau of Prisons Correctional Facilities is seeking a hosted call center solution for UNICOR facilities in Bryan, TX and Tallahassee, FL through a cost-plus-award-fee indefinite delivery/indefinite quantity (IDIQ) contract. The solicitation requires installation, configuration, provision, training, and support for an internet-accessible call center system with specific technical capabilities including softphone integration, CRM system connectivity, and outbound dialing campaigns. Potential offerors must adhere to strict security and compliance standards, including FISMA requirements and DOJ-specific security protocols such as multi-factor authentication and annual security awareness training. The proposal submission deadline is December 13, 2024 at 10:00 AM EST, with a deadline for initial questions having passed on November 14, 2024. Evaluation criteria will likely focus on technical capabilities, security compliance, implementation approach, and overall system performance.
The solicitation is set aside for total small business participation and specifically targets the telecommunications resellers category (NAICS 517121). The current incumbent provider is Ronco, and the contract requires 131 concurrent agent licenses capable of handling peak call volumes of 163 simultaneous calls and approximately 400,000-450,000 minutes of monthly usage. The place of performance is listed as Washington, DC 20534, with an expected contract award by December 31, 2024 and immediate implementation following award. Contractors must provide comprehensive documentation demonstrating their ability to meet detailed security requirements outlined in DOJ-05 and DOJ-02 clauses, including incident reporting, system audit capabilities, and protection of sensitive government information. The contract will leverage an IT and telecom network-as-a-service approach, with a focus on robust, secure, and scalable hosted communication solutions for federal correctional facilities.
Notice text
5 versions
Update #5 · Latest ·
12/11/24 Amendment #003 Adding Clause DOJ-05 and DOJ-02
12/05/24 Amendment #002 Clarificaiton and Extension
11/21/24 Amendment #001 Questions and Answers
UNICOR at Bryan, TX and Tallahassee, FL (Federal Prison Industries) have a requirement for call center system to be accessed via internet. Requirement is for installation, configuration, provision, training, and support. This is for an IDIQ solictiation for hosted solutions to award for a cost plus award fee contract. SOW and business management questionairre have been included. Deadlines for questions is 11/14/24 at 10:00AM EST. Deadline for proposals is 11/27/2024.
Update #4 ·
12/11/24 Amendment #003 Adding Clause DOJ-05
12/05/24 Amendment #002 Clarificaiton and Extension
11/21/24 Amendment #001 Questions and Answers
UNICOR at Bryan, TX and Tallahassee, FL (Federal Prison Industries) have a requirement for call center system to be accessed via internet. Requirement is for installation, configuration, provision, training, and support. This is for an IDIQ solictiation for hosted solutions to award for a cost plus award fee contract. SOW and business management questionairre have been included. Deadlines for questions is 11/14/24 at 10:00AM EST. Deadline for proposals is 11/27/2024.
Update #3 ·
12/05/24 Amendment #002 Clarificaiton and Extension
11/21/24 Amendment #001 Questions and Answers
UNICOR at Bryan, TX and Tallahassee, FL (Federal Prison Industries) have a requirement for call center system to be accessed via internet. Requirement is for installation, configuration, provision, training, and support. This is for an IDIQ solictiation for hosted solutions to award for a cost plus award fee contract. SOW and business management questionairre have been included. Deadlines for questions is 11/14/24 at 10:00AM EST. Deadline for proposals is 11/27/2024.
Update #2 ·
11/21/24 Amendment #001 Questions and Answers
UNICOR at Bryan, TX and Tallahassee, FL (Federal Prison Industries) have a requirement for call center system to be accessed via internet. Requirement is for installation, configuration, provision, training, and support. This is for an IDIQ solictiation for hosted solutions to award for a cost plus award fee contract. SOW and business management questionairre have been included. Deadlines for questions is 11/14/24 at 10:00AM EST. Deadline for proposals is 11/27/2024.
Update #1 ·
UNICOR at Bryan, TX and Tallahassee, FL (Federal Prison Industries) have a requirement for call center system to be accessed via internet. Requirement is for installation, configuration, provision, training, and support. This is for an IDIQ solictiation for hosted solutions to award for a cost plus award fee contract. SOW and business management questionairre have been included. Deadlines for questions is 11/14/24 at 10:00AM EST. Deadline for proposals is 11/27/2024.
Attachments
| File | Type | Posted |
|---|---|---|
| Amendment 003 - DOJ-05 and DOJ-02.pdf | ||
| Amendment 003 - DOJ-05 Security of Department Information and Systems.pdf | ||
| Amendment 002 Extension and Clarification.pdf | ||
| Amendment 001 QA.pdf | ||
| 1620000275 Hosted Solutions.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| SV0161-24 Hosted Solution | Award Notice | |
| SV0161-24 Hosted Solution | Solicitation | |
| Hosted Solution | Pre-Solicitation |
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