SSA OIG Hotline Call Center Operator Services
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 28321323Q00000113
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- More information
Notice details come from SAM.gov. Updated .
About this opportunity
This Request for Quotation from the Social Security Administration Office of Inspector General seeks operator services for their Hotline Call Center. The call center supports the general public in reporting allegations of fraud, waste and abuse in SSA programs and operations. Offerors must demonstrate experience in handling high call volumes, collecting sensitive information, and referring calls to the appropriate investigative teams based on the issues reported. The agency will evaluate technical qualifications, past performance, and price in making their award. Quotes are due no later than May 11, 2023.
This requirement has been set aside for total small business participation. The applicable NAICS code is 561499 with a PSC code of R499. Incumbent contractors for these services include [Contractor Names]. The period of performance will be one base year with four option years, and calls are estimated around 500,000 per year. The place of performance for the call center operations will be the contractor's facility.
Notice text
2 versions
Update #2 · Latest ·
Amendment One to the RFQ will provide responses to questions received, and updates to the applicable solicitation documents to provide Hotline Call Center Operator Support Services, and extend the due date for quotations.
Update #1 ·
This is a Request for Quotation for the Social Security Administration, Office of Inspector General to provide Hotline Call Center Operator Services for the general public to report allegations of fraud, waste, and abuse in SSA programs and operations.
Notice history
| Notice | Type | Posted |
|---|---|---|
| SSA OIG Hotline Call Center Operator Services | Award Notice | |
| SSA OIG Hotline Call Center Operator Services | Solicitation |
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