To provide the social security administration (SSA), office of inspector general (OIG), hotline call center operator support services for a one-year base period and four, one-year option periods,…
Ended Definitive Contract Awarded Last action
- Contract number
- 28321323C00060018
- Awardee
-
Kech Inc. UEI YJDXMH6KC6E5
- Awarding agency
-
Social Security Administration
- Obligated
- $2,240,649
Award facts
- Opportunity
-
- SSA OIG Hotline Call Center Operator Services Solicitation · 28321323Q00000113 · Posted Apr 17, 2023
- Contract value 49% obligated
-
- $2,240,649.00 Current, with exercised options
- $4,590,762.12 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 12 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Williamsburg, KY 40769, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Exercise an Option | $232,946 | |
| Exercise an Option | $926,838 | |
| Original award | $1,080,865 |
About this award
This federal contract award is for the Social Security Administration (SSA), Office of Inspector General (OIG) Hotline Call Center Operator Support Services. The contract has a one-year base period and four one-year option periods, with an additional three-month option to extend services. The contract was awarded to Kech Inc., a woman-owned small business and SBA-certified HUBZone firm, in the amount of $4,590,762.12.
The original solicitation was a Request for Quotation to provide hotline call center operator services to support the general public in reporting allegations of fraud, waste, and abuse in SSA programs and operations. The contract is set aside for total small business participation. Kech Inc. has experience in handling high call volumes, collecting sensitive information, and referring calls to appropriate investigative teams, which made them a qualified contractor for this requirement.
Description
To provide the social security administration (SSA), office of inspector general (OIG), hotline call center operator support services for a one-year base period and four, one-year option periods, and an option to extend services period not to exceed
Quick answers
Who was awarded contract 28321323C00060018?
28321323C00060018 was awarded to Kech Inc. by Social Security Administration on July 31, 2023.
How much is contract 28321323C00060018 worth?
The government has obligated $2,240,649 on 28321323C00060018. Its potential value, with all options, is $4,590,762.
Was contract 28321323C00060018 competed?
The extent of competition for 28321323C00060018 was competed under sap. The government received 12 offers. It was set aside: Total Small Business.
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