Sources Sought Base Telephone

This pre-solicitation notice seeks capability statements for base telephone maintenance services at Marine Corps Air Station Cherry Point in North Carolina. Interested vendors must have experience maintaining Nortel and Avaya systems including a SL-100 switch, remote switch, TAS/ETAS, T-Metric system, and MPS-500 IVR hardware and software. The United States Marine Corps will use a one-year base period and two option years for this contract. Responses are requested by January 28, 2020 and should include company information, certifications, and evidence of relevant past performance.

No set-aside designation was used for this requirement. The work statement outlines maintenance of a base telephone switch, remote switches, voice mail systems, and interactive voice response and call accounting software. Services include 24/7 technical assistance and remote diagnostics, on-site maintenance with a four hour response time, repair and replacement of hardware, and depot-level repair. The contractor must achieve a 95% acceptable quality level on timeliness, quality of service, and performance based on monthly inspections.