Base Service Desk SOURCES SOUGHT NOTICE.docx

SOURCES SOUGHT NOTICE

This is a SOURCES SOUGHT announcement, a market survey for information only, to be used for preliminary planning purposes. THIS IS NOT A SOLICITATION FOR PROPOSALS AND NO CONTRACT WILL BE AWARDED FROM THIS SYNOPSIS. No reimbursement will be made for any costs associated with providing information in response to this synopsis or any follow up information requests.

The Mission and Installation Contracting Command – Fort Carson (MICC-FC) has been tasked to solicit for and award a contract for the processing and management of service work orders in support of the Directorate of Public Works (DPW) at Fort Carson, Colorado. The proposed acquisition will be a competitive, firm-fixed price contract procured in accordance with FAR 15, Negotiated Procurement, using Lowest Price Technically Acceptable as the basis of award. The type of set-aside decision to be issued will depend upon the capabilities of the responses to this synopsis.

The purpose of this synopsis is to gain knowledge of interest, capabilities, and qualifications of various members of industry, to include the small business community: Small Business, Section 8(a), Historically Underutilized Business Zones (HUB-Zone), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Women-Owned Small Business (WOSB). The government must ensure there is adequate competition among the potential pool of responsible contractors. Small businesses, Section 8(a), HUBZone, SDVOSB and WOSB businesses are highly encouraged to participate.

MICC-FC is seeking qualified, experienced sources capable of operating the DPW Service Order Desk on Fort Carson, Colorado. The Service Order Desk serves as a consolidated customer service desk and centralized dispatch center for receiving requests for repair and maintenance service orders from Fort Carson occupants. Requests received are reviewed to determine the proper classification and priority of service needed; upon receipt of a request the Service Order Desk initiates a service order into ArMA and the General Fund Enterprise Business System (GFEBS). The Service Order Desk personnel notify the appropriate service provider of the need for service and provides customers feedback and status of their request as required. The Service Order Desk is required to be operated by on-site personnel twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year, to include Federal Holidays.

Performance of requested services also requires a ArMa and GFEBS Lead with demonstrated knowledge and experience inputting, organizing, and extracting data of various types that are necessary for Army accountability and reporting. This individual shall possess a high level of analytical skills in determining and verifying the information in ArMa and GFEBS is accurate. The ArMa and GFEBS Lead, at a minimum, shall demonstrate a working knowledge of the functionality of Enterprise Resource Planning (i.e. GFEBS) in the modules of Finance, Plant Maintenance, Project Systems, and Materials Management.

The services requested in this synopsis are a continued need of the Government and are currently being fulfilled as one of many service components under Contract W911RZ19C0002. The anticipated North American Industry Classification System code for this procurement is 561210,” Facilities Support Services”, which has a small business size standard of $47M. Attached to this Sources Sought Notice is the draft Performance Work Statement (PWS), to include the Performance Requirements Summary (PRS) and applicable Technical Exhibits.

Not responding to this notice does not preclude participation in any future solicitation, if any is issued. The anticipated solicitation issuance period is expected in Spring 2025. The official synopsis citing the solicitation number will be issued on https://SAM.gov, and we invite vendors to register electronically to receive a copy of the solicitation when it is issued.

Interested vendor’s responses to this synopsis shall be limited to 5 pages and shall include the following information:

1. Name of the firm, point of contact, phone number, email address, Unique Entity Identifier (UEI) number, CAGE code, a statement regarding small business status (including small business type(s)/certifications(s) such as SDB, 8(a), HUBZone, SDVOSB, WOSB, etc.) and the corresponding NAICS code.

2. Identify whether your firm is interested in competing for this requirement as a prime contractor or not. Identify subcontracting, joint ventures or teaming arrangement that will be pursued, if any.

3. Information in sufficient detail regarding previous experience (indicate whether as a prime contractor or subcontractor) on similar requirements (include size, scope, complexity, timeframe, government or commercial), pertinent certifications, etc., that will facilitate making a capability determination.

4. Information to help determine if the requirement (Service Order Desk Contract) is commercially available, including pricing information, basis for the pricing information (e.g., market pricing, catalog pricing), delivery schedules, customary terms and conditions, warranties, etc.

5. Identify any condition or action that may be having the effect of unnecessarily restricting competition with respect to this acquisition. Please contact the MICC Advocate for Competition, Scott Kukes, at scott.d.kukes.civ@mail.mil or 210-466-3015, if you believe that this action is unreasonably restricting competition. Include the subject of the acquisition, this announcement, and the MICC POC information from the SAMs notice. Provide the specific aspects that unreasonably restrict competition and the rationale for such conclusion.

6. Recommendations to improve the approach /specifications / draft PWS / PRS to acquiring the identified items/services.

Interested vendors shall respond to this sources sought synopsis no later than 2:00PM MST, 4 March 2025.

All interested firms must be registered in SAM to be eligible for award of government contracts.

Email your response to Ms. Mia N. White (mia.n.white2.civ@army.mil) and MAJ Daniel K. Jernigan (daniel.k.jernigan.mil@mail.mil).