Service Optimization Support Services
Closed Pre-Solicitation Posted
- Solicitation number
- TMR043020261226
- Agency
-
Defense Health Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Bethesda, Maryland, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency (DHA) is seeking Service Optimization Support Services through a Pre-Solicitation Notice issued by the Northeastern Markets Contracting Division to support the National Capital Region (NCR) military health network. The contractor will provide comprehensive support across three high-impact areas: program management support, business operations support, and health service optimization support. Key qualifications include an integrated, multidisciplinary team with expertise in project and portfolio management, data and analytics, patient safety, governance, organizational design, clinical operations, performance improvements, change management, and quality assurance. The required personnel include an Organizational Development Practitioner, Program Manager for Network Operations, Program Manager for Healthcare Operations, Project Manager, Statistician/Data Scientist, Public Health/Human Performance Subject Matter Expert, and Business and Financial Operations Specialist. Capability statements must be submitted by May 7, 2026, at 12:00 PM EST via email to the three listed government contacts, with submissions limited to three to five pages addressing the six critical task areas and identifying any small business subcontracting plans. While evaluation criteria are not explicitly detailed in the notice, responses will be used to identify potential contractors, determine optimal acquisition strategies, and establish small business participation goals for the eventual full solicitation.
This Pre-Solicitation Notice contains no set-aside designations, and no incumbent contractor or current contract values are identified in the available documents. The NCR network serves over 243,000 enrollers, performs 12 percent of total DHA surgical volume, and oversees approximately 11 percent of the DHA workforce across multiple military treatment facilities including WRNMMC, ATAMMC, Annapolis, PAX River, Quantico, the 316th, and Fort Meade. While no specific award value or budget range is provided in this notice, the scope indicates substantial resource requirements given the network's scale and the depth of support needed across governance, performance management, strategic planning, and health system optimization. The applicable NAICS code is 541611 (Administrative Management and General Management Consulting Services), and respondents must provide DUNS numbers, CAGE codes, UEIDs, GSA schedule numbers if available, and confirm compliance with PDF formatting requirements of minimum font size 10. This Pre-Solicitation Notice is informational only and does not constitute a binding commitment; no contract will be awarded from this notice, and respondents will not be reimbursed for submission costs.
Notice text
The National Capital Region (NCR) is one of the most complex and strategically important Networks in the Military Health System, delivering care to over 243K enrollers, performing 12% of total DHA surgical volume, and overseeing nearly 11% of the DHA workforce. It serves as both an operational hub and a proving ground for enterprise-wide initiatives. With multiple MTFs, joint environments, and a diverse beneficiary population, the NCR has demonstrated its ability to lead through integration of care, alignment of governance structures, and advancement of performance management practices. The Network has begun to standardize key processes, improve visibility into capability and capacity, and pilot innovative approaches that inform broader DHA policy and practice—positioning NCR as a learning Network with outsized influence on clinical readiness, access, and quality. Additionally, within a resource constrained environment and further anticipated reductions, NCR must identify workforce and clinical optimization strategies to continue delivering exceptional care with fewer resources.
To continue to evolve as a leading Network and meet its strategic goals around readiness, access, quality, and beneficiary experience, the NCR needs dedicated contract support in three high-impact areas: program management support, business operations support, and health service optimization support. These capabilities are not fully available in-house on the scale and specialization is required. Additionally, contract support enables uniformed and civilian providers to focus on their licenses and roles, while still benefiting from disciplined execution, robust analytics, and structured implementation that keep initiatives on track and aligned with NCR’s strategic priorities.
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