Service Optimization Support Draft PWS Part 5 Crtitical Task.pdf

Service Optimization Support Services (SOSS Support):

The contractor shall deliver Service Optimization Support Services to the DHN-NCR Network Operations directorate. The Contractor will spearhead strategy development and execution; architect and optimize governance processes; design and implement robust performance metrics and executive reporting mechanisms; and drive data-driven analysis to inform critical strategic decisions. The scope includes leading performance improvement initiatives and developing forward-looking strategic plans that proactively incorporate emerging technological, medical, and operational advancements to secure future readiness and healthcare excellence. The contractor will provide the following expert personnel:

• Organizational Development Practitioners

• Program Manager

• Project Manager

• Statistician (Data Scientists)

• Subject Matter Expert Public Health / Human Performance

• Business and Financial Operations Specialist

5.2 Organizational Development Practitioner Required Qualifications:

Specialized Duties and Responsibilities:

• Architect and lead the implementation of an enterprise-wide change management framework to support all major transformation initiatives.

• Lead the design and facilitation of executive succession planning programs to ensure leadership continuity.

• Develop and implement a comprehensive leadership competency model to guide executive development and recruitment.

• Serve as the lead facilitator for high-stakes, multi-stakeholder conflict resolution and consensus-building efforts.

• Advise the Assistant Director on complex organizational restructuring, realignment, and workforce shaping efforts to optimize mission accomplishment.

• Lead quarterly strategic review sessions with the executive team to rigorously assess progress against the strategic plan and recommend course corrections.

• Develop a governance model for managing DHN’s portfolio of strategic investments, ensuring alignment with top priorities.

• Mentor high-potential government leaders (e.g., GS-14/15) in strategic thinking, executive presence, and advanced leadership skills.

• Provide data-driven recommendations to the DHN Director on executive performance plans, standards, and metrics tied directly to strategic execution and outcomes.

• Architect and implement robust mechanisms to cascade DHA’s Strategic Plan throughout the DHN, ensuring vertical and horizontal alignment.

• Continuously assess the maturity and efficacy of DHN’s Strategy Management framework, providing iterative improvements and recommendations for enhancement.

• Design and develop a bespoke senior leader management training curriculum focused on the core competencies required to lead and sustain strategic execution efforts.

General Duties and Professional Responsibilities:

• Prepare and present high-level briefings, strategic documents, and recommendations to senior leadership and stakeholder groups.

• Facilitate working groups, team meetings, and strategic planning sessions to drive consensus and achieve objectives.

• Maintain clear, consistent, and effective communication with all levels of government personnel and contractor staff.

• Manage competing priorities and deadlines in a fast-paced, dynamic environment.

Act as a key advisor and source of expertise on all matters related to organizational strategy and change management

5.3 Program Managers

5.3.2.1 Program Manager – Network Operations Directorate (Strategy and Governance)

Specialized Duties and Responsibilities:

• Establish and chair a portfolio-level Program Management Review (PMR) board to provide governance and oversight for all major initiatives.

• Develop and manage an Integrated Master Schedule (IMS) for the entire contract portfolio to ensure strategic synchronization and de-confliction of efforts.

• Serve as the primary liaison to the NCR Board of Directors for portfolio-level reporting, inquiries, and strategic alignment.

• Architect and implement a comprehensive risk and opportunity management framework for the entire program portfolio.

• Lead the development of multi-year Program Objective Memorandum (POM) submissions for DHN operational and strategic initiatives.

• Direct portfolio-level resource leveling and allocation to optimize performance and ensure high-priority projects are appropriately staffed.

• Establish a standardized set of program performance metrics and reporting templates to be used across the DHN for consistency and clarity.

• Lead “Deep Dive” investigations into underperforming programs to diagnose root causes and implement robust corrective action plans.

• Manage the overall contract budget, financial performance, and reporting; serve as the business lead for the contract team.

• Architect and execute a strategic communications plan to support all program efforts.

• Serve as a key expert in evaluating emerging technical and medical breakthroughs that could impact the

Network.

• Lead efforts to identify and quantify opportunities for enhanced readiness, improved care, and optimized financial performance.

• Serve as the primary point of contact for government leads regarding overall contract and program performance.

• Develop and maintain all program-level documentation, including charters, strategic plans, and status reports.

• Ensure all program activities and deliverables comply with contractual requirements and quality standards.

• Manage program resources, including personnel and budget, to ensure efficient and effective execution.

• Collaborate with other team members and government stakeholders to foster a cohesive and productive work environment.

5.3.2.2 Program Manager – Healthcare Operations Directorate (Portfolio / Project Management and Health System Optimization)

Specialized Duties and Responsibilities:

• Provide portfolio and project management oversight across all initiatives within the Healthcare Operations Directorate.

• Lead health system optimization efforts, including process redesign, workflow improvement, and implementation of best practices to enhance clinical and operational efficiency.

• Manage the execution of multiple projects and initiatives, ensuring they are delivered on time, within scope, and on budget.

• Develop and maintain detailed project schedules, resource plans, and performance tracking for all assigned initiatives.

• Facilitate cross-functional coordination between clinical, operational, and technical teams to drive successful project outcomes.

• Identify, assess, and implement opportunities for health system optimization that improve patient care, operational readiness, and cost effectiveness.

• Monitor project risks and issues, developing mitigation strategies and corrective actions as needed.

• Prepare and deliver regular project and portfolio status reports to Directorate leadership.

• Support the integration of new technologies, processes, and capabilities into healthcare operations.

• Collaborate with the Network Operations Program Manager to ensure alignment between governance/strategy efforts and operational execution.

• Serve as the primary point of contact for government leads within the Healthcare Operations Directorate regarding project and optimization performance.

• Develop and maintain project-level and portfolio-level documentation, including charters, plans, and status reports.

• Ensure all projects and optimization efforts comply with contractual requirements, DHA policies, and quality standards.

• Manage assigned project resources (personnel, budget, and deliverables) to ensure efficient and effective execution.

• Collaborate closely with the Network Operations Program Manager, other team members, and government stakeholders to maintain alignment and a productive work environment.

5.4 Project Manager

Specialized Duties and Responsibilities:

• Architect and Manage Integrated Project Plans, including developing detailed Work Breakdown Structures

• Drive Stakeholder Engagement and Communications by developing and executing a formal communications plan.

• Execute with Rigor and Control, utilizing Earned Value Management (EVM) techniques where appropriate to track performance.

• Lead Proactive Risk & Issue Management, establishing a dynamic risk register and driving timely resolutions.

• Deliver Executive-Level Reporting, producing clear, concise, and accurate status reports and briefings.

• Manage Integrated Change Control through a formal change control process.

• Facilitate regular project status meetings, including preparing agendas, documenting minutes, and tracking action items.

• Maintain the official project schedule, risk log, and other required project documentation.

• Ensure all project deliverables meet established quality standards and are submitted on time.

• Serve as the day-to-day point of contact for project-related inquiries from stakeholders.

• Support the Program Manager in overall program execution and reporting.

5.5 Statistician (Data Scientist)

• Apply advanced statistical and machine learning techniques to analyze complex healthcare datasets, uncover hidden patterns, and generate predictive insights.

• Develop and validate predictive models to forecast patient demand, resource utilization, disease progression, and other critical healthcare outcomes.

• Conduct sophisticated quantitative analyses to evaluate the effectiveness of clinical and operational initiatives.

• Design, build, and maintain robust, scalable data extraction, transformation, and loading pipelines.

• Serve as a technical expert on MHS data systems, ensuring data integrity.

• Develop powerful, interactive data visualizations, dashboards, and reports using tools like Tableau or Power BI.

• Translate complex analytical findings into clear, actionable recommendations and strategic insights for senior leaders.

• Collaborate with stakeholders to understand their analytical needs and develop custom data solutions.

General Duties and Professional Responsibilities:

• Perform routine data quality assessments and data cleansing activities to ensure accuracy and reliability.

• Thoroughly document all data sources, methodologies, and analytical processes for reproducibility and transparency.

• Present complex analytical findings to diverse audiences, including non-technical stakeholders, in a clear and understandable manner.

• Provide data and analytical support for ad-hoc requests and special projects as needed.

• Stay current with the latest trends and technologies in data science and healthcare analytics.

5.6 Public Health / Human Performance Subject Matter Expert (SME)

Public Health & Strategic Foresight:

• Serve as the lead scientific advisor for the design of health and wellness intervention studies and pilot programs.

• Establish evidence-based criteria and a formal review process for selecting and implementing new public health programs across the network.

• Lead health equity analyses to identify and develop targeted strategies to mitigate care disparities across different beneficiary segments.

• Develop and author policy recommendations on public health, preventative medicine, and human performance for consideration by DHN leadership.

• Oversee the translation of clinical research findings and industry best practices into operational policies and clinical practice guidelines for the network.

• Provide expert evaluation of near, mid, and far-term technical, medical, and human performance breakthroughs.

• Lead the development and measurement of evidence-based, model-driven approaches for delivering safe and high-quality care.

Human Resources & Recruitment Support:

• Lead Rapid Clearing Events: Lead and provide subject matter expertise for the planning, execution, and post-event analysis of all DHN Rapid Clearing (hiring) events designed to decrease time-to-hire for critical roles.

• Serve as HR Officer SME: Serve as the designated HR Officer SME for hiring events, providing expert guidance on position classification and supporting the enhancement of security background investigation processes.

• Coordinate Multi-Site Support: Ensure adequate resources are dedicated to satisfying the human resources and administrative requirements of hiring events and activities across all designated DHN MTFs, including WRNMMC, ATAMMC, Annapolis, PAX River, Quantico, 316th, and Fort Meade.

• Manage Recruitment Tracking System: Develop, manage, and maintain a dedicated Microsoft Teams Channel to provide real-time tracking of all applicants during hiring events and for all open civilian positions across the DHN.

• Provide Direct Applicant Support: Provide direct, on-site support to applicants during hiring events, collaborating with them and the DHN HR Division to guide them through the various conditions of employment and clearing stations efficiently.

• Deliver On-Demand Virtual Support: Provide on-demand support via the Microsoft Teams Channel during events and normal business operations to answer questions, resolve issues, and ensure a smooth process for both HR staff and applicants.

• Author and contribute to white papers, research summaries, informational briefings, and other technical documents across both public health and HR domains.

• Provide expert consultation and advice to government leads and project teams during meetings and planning sessions.

• Stay current with industry trends and best practices in public health, human performance, and federal recruitment strategies.

• Translate complex scientific, medical, and administrative concepts into understandable language for a broad range of stakeholders.

• Support the development of training and communication materials related to areas of expertise.

5.7 Business and Financial Operations Specialist

Specialized Duties and Responsibilities:

• Lead the development of complex, multi-year cost models for proposed new service lines, capital investments, and major programs.

• Architect and implement a data-driven "Cost Per Procedure" or "Cost Per Case" analysis framework to provide granular financial insights to MTF commanders.

• Serve as the lead financial advisor for Analysis of Alternatives studies for major capability or capacity changes within the network.

• Design and manage a portfolio-level financial risk management program, identifying and mitigating fiscal threats to strategic objectives.

• Lead financial due diligence and integration planning for any potential service line consolidations, expansions, or divestitures.

• Develop and negotiate data-driven business performance agreements and financial metrics with MTF leadership to incentivize efficiency and quality.

• Conduct formal "Should-Cost" analyses for major procurements and third-party service contracts to inform government negotiation positions.

• Serve as the lead expert on federal financial regulations (e.g., fiscal law, appropriations law) for the DHN operations directorate, providing authoritative advice.

• Lead the development of comprehensive, defensible Business Case Analyses for major healthcare initiatives.

• Conduct deep-dive analyses of clinical and administrative workflows to identify significant opportunities for efficiency gains and cost savings.

• Provide expert analysis on resource allocation and cost estimation for organizational programs.

General Duties and Professional Responsibilities:

• Track and report on project expenditures against established budgets and spending plans.

• Assist in the preparation of financial data calls and annual budget submissions.

• Develop and maintain financial reports and dashboards for leadership review.

• Identify and research anomalies in financial data, providing clear explanations and recommendations.

Provide general financial and business operations support to the program team as required.