Source of Sought - Service Optimization Support Services.pdf

I. Introduction.

This Sources Sought Notice (SSN) is for informational gathering, market research and planning purposes only. This is NOT a solicitation announcement and neither constitutes a Request for Proposal (RFP), nor does it restrict any future acquisition strategies by the Northeastern Markets Contracting Division (NEM-CD). Information contained in the SSN is subject to change and nothing contained within is binding or obligates future actions by the Government. No contract will be awarded from this announcement. No reimbursement will be made for any cost associated with providing information in response to this SSN. Any information submitted by respondents is strictly voluntary. Respondents will not be notified of the results of the SSN.

The Government is performing Market Research to identify potential business concerns capable of providing the Commercial services/supplies/equipment outlined in this SSN and assist the NEM- CD in determining the best acquisition strategy for any future requirements Not Suitable for FAR Part 13 – Simplified Acquisition Procedures. Responses to this synopsis may also be used to aid in establishing future realistic and achievable small business participation goals.

II. Background.

The National Capital Region (NCR) is one of the most complex and strategically important Networks in the Military Health System, delivering care to over 243K enrollers, performing 12% of total DHA surgical volume, and overseeing nearly 11% of the DHA workforce. It serves as both an operational hub and a proving ground for enterprise-wide initiatives. With multiple MTFs, joint environments, and a diverse beneficiary population, the NCR has demonstrated its ability to lead through integration of care, alignment of governance structures, and advancement of performance management practices. The Network has begun to standardize key processes, improve visibility into capability and capacity, and pilot innovative approaches that inform broader DHA policy and practice—positioning NCR as a learning Network with outsized influence on clinical readiness, access, and quality. Additionally, within a resource constrained environment and further anticipated reductions, NCR must identify workforce and clinical optimization strategies to continue delivering exceptional care with fewer resources.

To continue to evolve as a leading Network and meet its strategic goals around readiness, access, quality, and beneficiary experience, the NCR needs dedicated contract support in three high-impact areas: program management support, business operations support, and health service optimization support. These capabilities are not fully available in-house on the scale and specialization is required. Additionally, contract support enables uniformed and civilian providers to focus on their licenses and roles, while still benefiting from disciplined execution, robust analytics, and structured implementation that keep initiatives on track and aligned with NCR’s strategic priorities.

III. Objective.

The Contractor shall provide Service Optimization Support Services for DHN NCR, in support of Defense Health Agency (DHA), to ensure streamline operations & develop efficiencies, for long-term cost savings and service optimization, for DoD in Healthcare Program Management, Health System Optimization, Strategic Business Operations.

An experienced Contractor with an integrated & multidisciplinary team, with scale, infrastructure, and proven past performance that can provide the required subject matter experts, spanning project and portfolio management, data & analytics, patient safety, governance, organizational design, clinical operations, and performance improvements needed to sustain and accelerate current efforts. This includes providing experienced senior strategists, program managers, health system optimization experts, data scientists, human performance specialists, change management and communications professionals working as a cohesive unit, with the ability to provide surge or pivoted resources as Government priorities evolve.

An experienced Contractor that can bring demonstrated and proven methodologies, mature program(s) management, quality assurance frameworks, enterprise-grade analytics, knowledge management tools, with reach back to commercial health system expertise, to support innovation & efficiency that can manage risk, ensure continuity, and provide the breadth and depth of expertise required to support NCR’s mission, allowing the Network to move from incremental improvements to sustained, enterprise-level transformation.

IV. Relevant Information.

NEM-CD has Identified the North American Industry Classification System (NAICS) code:

541611 - Administrative Management and General Management Consulting Services.

Information on NAICS codes can be found at www.sba.gov

V. Instructions.

If your company has the capability to perform Service Optimization Support Services, please send a Capability Statement and any additional Information detailed in section VI. General Information to the following email addresses.

Carlos Sikaffy: carlos.a.sikaffy.civ@health.mil Phillip York: phillip.w.york2.civ@health.mil Tanzania Robinson: Tanzania.m.robinson.civ@health.mil

No phone calls related to this SSN will be accepted. All correspondence shall be via email.

Responses must be submitted no later than Thursday, May 7, 2026, at 12:00 PM (Eastern Standard Time). Capability statements will be retained for future reference.

To facilitate a timely and comprehensive review of all submitted responses, vendors should respond using the format requested in this notice. Please provide the following information:

VI. General Information: If your Capability Statement does not contain any of the information below, please also provide the following:

a. A brief three to five page synopsis of specific examples/contract numbers of prior efforts same/and or similar to Strategic Communication and Digital Engagement Support Services contracts performed as outlined in section VII. Critical Task Element.

b. DUNS, CAGE Code Number, and Unique Entity Identification Number (UEID).

http://www.sba.gov/ mailto:carlos.a.sikaffy.civ@health.mil mailto:phillip.w.york2.civ@health.mil mailto:Tanzania.m.robinson.civ@health.mil

c. Company name and address.

d. Company Point of Contact, phone number and email.

e. NAICS code(s) associated with the company.

f. Company must verify if they are a Large or Small Business under the relevant NAICS.

g. All Small business concerns must identify their small business category (Ex: 8(a), Service-

Disabled Veteran-Owned, HUBZone, Small Disadvantaged, Veteran-Owned, or Women- Owned).

h. If your Company is an 8(a) company, provide evidence or an SBA 8(a) Case Number to identify your 8(a) status.

i. If applicable, provide GSA schedule number or other multiple award schedule number.

j. If different from NAICS code 541611, recommended/suggested NAICS code(s).

k. A minimum font size 10.

l. PDF format.

VII. Critical Task Element.

Interested parties submitting a response to this notice should address the following Critical Task Element Questions in their capability statement. Interested parties are requested NOT to submit marketing materials; but rather, speak directly and specifically to the required capabilities and service requirements critical task element outlined below:

Critical Tasks 1:

• Task Area #1: 5.2 Organizational Development Practitioners

• Task Area #2: 5.3 Program Management

• Task Area #3: 5.4 Project Manager

• Task Area #4: 5.5 Statistician (Data Scientists)

• Task Area #5: 5.6 Public Health / Human Performance (Subject Matter Expert)

• Task Area #6: 5.7 Business and Financial Operations Specialist

Please see attached Draft Performance Work Statement for complete Critical Tasks details.

Critical Task 2. For the PWS areas identify above (Critical Tasks) that will be subcontracted to a small business.

Critical Task 3. For the PWS areas identify above (Critical Tasks), the percentage for subcontracting opportunities as applicable.

VIII. Confidentiality.

Do not include proprietary, trade secrets, classified, confidential, or sensitive information in your response to the Sources Sought Notice. The Government shall not be held liable for any damages incurred if proprietary information is submitted, as it is clearly stated that this type of information shall NOT be submitted.

Additionally, the Government reserves the right to use any information provided by respondents for any purpose deemed necessary and legally appropriate, including using technical information provided by respondents in any resultant solicitation.