RFI: Defense Commissary Agency (DeCA) Area Technical Representative for Grocery Point of Sales
Closed Pre-Solicitation Posted
- Solicitation number
- 832469255
- Agency
-
Defense Information Systems Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- Not on record
- PSC
- Not on record
- Place of performance
- Fort Gregg Adams, Virginia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Commissary Agency (DeCA) has issued a Request for Information (RFI) to identify companies capable of providing Regional Technical Representative Support Services. DeCA operates approximately 240 military commissaries worldwide and requires five (5) Full Time Equivalent (FTE) Regional Technical Representatives to support Point of Sale (POS) system outages at these locations. The representatives will provide technical expertise, mobility, responsiveness, training, and system customization and integration to assist DeCA store operations. DeCA is seeking information from industry on company profiles, core competencies in POS support and retail/grocery solutions, as well as security and compliance measures. Interested parties are requested to respond with a white paper no later than May 30, 2024. DeCA may choose to hold one-on-one discussions with potential offerors to obtain further clarification on capabilities.
This is not a set-aside opportunity, and DeCA has not provided any details on potential incumbent contractors, award values, or budget ranges. The total number of commissaries operated globally is subject to change based on the needs of the military services, and the representatives will support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members.
Notice text
The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR).
Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel.
Files
| File | Type | Posted |
|---|---|---|
| 2024_05_09_DECA_Regional_Technical_Representatives_RFI.pdf |
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