Request for Information - Information Technology Global Operations
Closed Special Notice Posted
- Solicitation number
- RFI_DoDEA_GlobalOPS
- Agency
-
DOD Education Activity
Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- Place of performance
- Peachtree City, Georgia 30269, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Defense Education Activity (DoDEA) issued a Request for Information (RFI) on February 17, 2026, to assess small business market capability for providing Global Operations Support Services. This RFI is classified as a Special Notice under NAICS 541513 (Computer Facilities Management Services) and is intended strictly for market research purposes in accordance with FAR Part 10. DoDEA operates a global PK-12 school system comprising 160 schools across 11 foreign countries, 7 U.S. states, Guam, and Puerto Rico, serving approximately 69,000 students. The agency requires integrated IT support services across eight functional areas to sustain cybersecurity, cloud operations, device management, application modernization, and enterprise network support. This RFI does not constitute a formal solicitation, and no contract will be awarded from this announcement.
Responses to the RFI are due by March 2, 2026, within 10 business days of the posting date, and must be submitted via email in PDF format with a maximum 15-page narrative response. Small businesses meeting the $37.0 million size standard for the NAICS category are eligible to participate, and respondents must address all 19 structured questions covering corporate capability, compliance readiness with DoD Zero Trust Strategy, DoDI 8510.01, NIST 800-53, and FedRAMP requirements, along with specific technical expertise in Security Operations Center operations, DevSecOps practices, enterprise device management, network operations, cloud administration, Agile project management, and relevant IT certifications. Submissions must include company identification information (UEI, CAGE codes), business size classification, and contact details, with optional attachments permitted. Respondents may also submit up to two pages of points of clarification to address any ambiguities in the RFI requirements. The Government will use this market research to determine appropriate acquisition and competition strategies for future contracting actions related to DoDEA's global IT operations support needs.
Notice text
The Department of Defense Education Activity is issuing this Request for Information (RFI) to assess Small Business marketcapability to provide Global Operations Support Services as described in the Draft Performance Work Statement (PWS) supporting DoDEA's worldwide enterprise. This RFI is strictly for market research in accordance with FAR Part 10 and will help determine appropriate acquisition and competition strategies. This RFI is issued solely for information purposes and is not intended to serve as a forum for questions or clarifications. The Government will not respond to questions, provide additional information, or engage in any question-and-answer process regarding this requirement. However, if any aspect of this RFI appears unclear, respondents may submit a point of clarification or noted ambiguity. All relevant comments will be noted. These "Points of Clarification" may be submitted with your responses not to exceed two (2) pages and must adhere to the same format requirements specified in this RFI.
DoDEA requires integrated support across the following functional areas (PWS Sections 2.1 – 2.8):
- Security Operations Center (SOC) (24×7 Tier 1–3 operations)
- DevSecOps & Cloud‑Native Application Development
- Enterprise Device Management
- Enterprise Network Operations Center (NOC)
- CloudOps (Google Workspace & Microsoft Azure)
- Agile Project Management
- Business Case & Requirements Analysis
- Technical Writing & Documentation
This notice does not constitute a solicitation. No contract will be awarded from this announcement.
2. BACKGROUND
DoDEA operates a global PK–12 school system across the Americas, Europe, and Pacific, with 160 schools in 11 foreign countries, 7 U.S. states, Guam, and Puerto Rico. The DoDEA IT enterprise requires continuous cybersecurity, cloud operations, device management, application modernization, and enterprise network support.
The Draft PWS defines outcome‑based objectives, performance standards, and Acceptable Quality Levels (AQLs) across all functional areas.
3. NAICS & SIZE STANDARD
- NAICS Code: 541513 – Computer Facilities Management Services
- Small Business Size Standard: $37.0M
Respondents must identify their small business category (e.g., SB, 8(a), WOSB, SDVOSB, HUBZone, SB‑JV, etc.).
4. SCOPE OVERVIEW
The Draft PWS requires contractors to provide comprehensive global IT services including:
- 24×6 SOC monitoring and incident response
- Enterprise Device management for Windows, ChromeOS, iOS, and IoT systems
- NOC support for SD‑WAN, LAN/WLAN, firewalls, and cloud networking
- DevSecOps development with Zero Trust and CI/CD pipelines
- CloudOps for Google Workspace and Microsoft Azure
- Agile project management supporting all technical workstreams
- Business case development and requirements analysis
- Technical writing for policies, SOPs, runbooks, diagrams, and governance documents
5. SUBMISSION INSTRUCTIONS
A. Response Due Date
Responses are due within 10 business days of the posting date on SAM.gov.
B. Submission Method
Email submissions to:
[Insert Government Email Address]
Subject Line: “RFI Response – DoDEA IT Global Operations Support – [Company Name]”
C. Format Requirements
- Submit one (1) PDF containing your entire response
- Maximum 15 pages for the narrative response (questions 1–19)
- Cover page, table of contents, and optional attachments do not count toward the limit
- Minimum 11‑point font, 1‑inch margins
- Include:
- Company Name
- UEI & CAGE Code
- Business Size & Socioeconomic Category
- Primary NAICS 541513 confirmation
- Contact Name, Phone, Email
D. Optional Attachments Allowed (Not counted toward page limit)
- Capability Matrix (Prime/JV/Sub roles by PWS Objective)
- Corporate Experience Summary Table
- Proposed Organizational Structure Chart
- Key Personnel Matrix
- Risk Mitigation Summary
6. PROPRIETARY INFORMATION
Do not submit classified information or CUI. Proprietary information must be clearly marked.
7. DISCLAIMER
This RFI is for planning purposes only and does not obligate the Government to issue a solicitation or award. The Government will not reimburse respondents for the cost of preparation.
8. STRUCTURED RFI QUESTIONS (REQUIRED)
Respondents must answer all 19 questions below within the 13‑page narrative limit.
A. Corporate Capability & Program Management
1. Corporate Capability & Global Reach
Describe your company’s capabilities and global delivery footprint supporting DoDEA’s worldwide presence (Americas, Europe, Pacific).
2. Integrated Program Management Approach
Explain how you would manage an integrated program covering SOC, NOC, DevSecOps, Device Management, CloudOps, Agile PM, Requirements Analysis, and Technical Writing, aligned to the PRS and QASP.
3. Lines of Communication & Coordination
Describe your lines of communication with DoDEA HQ, regional offices, COR, PMO, SOC/NOC leads, and school facilities, including communication during normal hours (0700–1700 ET) and surge periods.
4. Small Business Staffing & Surge Capacity
Explain your small business staffing model, teaming/JV structure (if applicable), key labor categories, and ability to surge across global operations while meeting AQLs.
5. Compliance Readiness
Describe your readiness to support DoD/DoDEA requirements (DoD Zero Trust, DoDI 8510.01/RMF, NIST 800‑53, STIGs, FedRAMP), and any existing certifications or compliance methods.
B. Objective 1 – SOC Support
6. 24×6 SOC Operations Capability
Describe your capability to operate a 24×6 Tier 1–3 SOC using Microsoft Sentinel/Defender, Azure Data Explorer, incident response, and ability to meet MTTD/MTTR standards.
7. Detection Engineering & Readiness
Explain your experience with detection engineering (custom rules, tuning), threat hunting, and readiness exercises (purple team/tabletop), including dashboard/report development.
C. Objective 2 – DevSecOps & Application Development
8. Secure SDLC & CI/CD Practices
Describe your Secure SDLC and DevSecOps methods including requirements, design, coding, testing, SAST/DAST, quality gates, CI/CD pipelines, Zero Trust integration, and traceability.
9. Application Development Expertise & Sustainment
Describe your experience with Angular, .NET, SQL, HTML, JavaScript, and C#, and how you ensure availability, code quality, test coverage, deployment frequency, and IP delivery. ]
D. Objective 3 – Enterprise Device Management
10. Unified Endpoint Management
Describe your experience with Intune, Entra ID, Autopilot, Apple School Manager/MDM, ChromeOS, and IoT management, including alignment with Zero Trust and compliance baselines.
11. Compliance Reporting & Troubleshooting
Explain your approach to compliance dashboards, device posture reporting, and Tier‑2 troubleshooting while maintaining Zero Trust enforcement.
E. Objective 4 – Enterprise NOC Support
12. NOC Operations Capability
Describe your experience managing SD‑WAN, LAN, WLAN (Aruba), firewalls, cloud networking, segmentation, and fabrics while maintaining STIG/NIST compliance.
13. Availability, Incident Response & Documentation
Explain how you will meet AQLs for 99.9% service availability, P1 MTTR, change success rate, and timely updates to network baselines and diagrams.
F. Objective 5 – CloudOps
14. Cloud Administration & Zero Trust
Describe your experience administering Google Workspace and Azure, enforcing Zero Trust IAM, performing configuration reviews, incident response, and meeting availability AQLs.
G. Objective 6 – Agile Project Management
15. Enterprise‑Scale Agile Management
Explain your Agile approach (Scrum, Kanban, scaled Agile) to coordinating SOC, NOC, CloudOps, DevSecOps, and device management workstreams, including use of KPIs
H. Objective 7 – Business Case & Requirements Analysis
16. Requirements Analysis & Governance
Describe your methodology for eliciting, validating, and documenting requirements; building RTMs; conducting alternatives analysis; and supporting governance review cycles.
I. Objective 8 – Technical Writing
17. Documentation Quality & Repository Management
Explain your process for policy‑aligned documentation, templates, style guides, diagrams, approval workflows, accessibility, and storing artifacts in authorized repositories.
J. Staffing, Clearances & Constraints
18. Staffing, Clearances & Regulatory Constraints
Describe your ability to meet clearance requirements, background checks for facility/school access, FAR/DoDEA constraints, GFP/GFE handling, and work‑hour limitations (0700–1700 ET).
K. Information Technology Certifications
19. Information Technology Requirements
List organization information technology certifications and certification levels. Examples of these are ISO, CMMI, and CMMC.
(LISTED AS AN ATTACHMENT)
Files
| File | Type | Posted |
|---|---|---|
| DRAFT Global Operations Support PWS_RM_v2.pdf | ||
| RFI - Global Operations.pdf |
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