Hand Held Terminals / SOTI Software Requirement

ACC Aberdeen Proving Ground is posting a pre-solicitation notice seeking market research through a Request for Information due November 9, 2026, for an integrated operational solution covering handheld terminals and SOTI MDM software. No set-aside is used. The attached RFI identifies the Defense Commissary Agency (DeCA) as the organization with the requirement, and it states that it is not a solicitation and carries no commitment to purchase.

Performance spans DeCA's 235 commissaries across 45 states, 13 countries, and two U.S. territories, with global rollout logistics to CONUS and OCONUS locations. The RFI covers approximately 2,709 Zebra handheld terminals and the SOTI MobiControl MDM platform with Windows Server Core, SQL Server Standard, and disaster recovery. Other requirement areas include factory depot staging, barcode symbology configuration, depot repair, rapid-exchange warranty administration, 24/7/365 technical support, and disposal per NIST SP 800-88. Cybersecurity requirements include RMF support, ATO maintenance via eMASS, DISA STIG enforcement, 21-day vulnerability remediation, and personnel certified to DoD 8140/8570 standards. Optional life-of-contract technology refresh CLINs are included. Respondents must offer new OEM hardware, be authorized resellers or integrators of the proposed manufacturers, and address Section 508 accessibility.

Responses are limited to 15 pages and must address federal vehicles including GSA MAS, NASA SEWP V, and CIO-SP3/4, along with budgetary rough order of magnitude estimates for subscriptions, server maintenance, device staging, and baseline hardware. Vendor questions are due November 3, 2026, and the Government will allow vendor Q&A to clarify ambiguities.