Remote Technical Support Services for the Disorientation Research Device (DRD)

The United States Department of the Naval Medical Research Command (NMRC) intends to award a sole source contract to, OEM Environmental Tectonics Corporation (ETC), Southampton, PA, 18966-3877 . This requirement is for authorized approved vendors to perform services for brand name equipment. This notice is not a request for competitive proposals however If interested Government shall consider all responses.

The requirement is for a base plus 4 option years remote technical support services for the Disorientation Research Device (DRD), Navy Medicine’s most unique and expensive research system. The DRD must be 100% available and functioning perfectly to operate and ultimately collect data for this world-class research capability. ETC will provide up to 40 hours of technical assistance by an ETC subject matter expert (SME) on an annual basis. These hours must be used within the stated annual period and cannot be rolled over into additional years. This technical assistance is in relation to the hardware, electrical systems, software programs, databases, technical data and documentation provided as part of the Disorientation Research Device located at the Naval Medical Research Unit Dayton, Ohio, provided by ETC under a separate contract (# N00189-09-C-Z025). Proprietary data is subject to the terms of the original equipment purchase contract. ETC will attempt to respond to technical assistance requests within twenty four (24) hours of the request. However, technical assistance is subject to the availability of qualified personnel and will be provided on mutually agreed dates and times. Additionally, technical assistance will be provided from ETC headquarters in Southampton, PA or other locations as designated by ETC. Any travel, if required, would be quoted separately. Technical assistance requests should be made through the ILS division which is available Monday through Friday 8:00AM to 5:00PM EST via the contact data provided above. Technical assistance may take the form of email correspondence, the provision of data (electronically), telephone support, or any other form deemed necessary by ETC to provide the necessary support. Technical assistance related to the systems software does not include the following:

• Ensuring licensing is current or procuring any licenses
• Maintaining system software in an operable condition
• The loading of data
• Investigating or incorporating other OEM software or changes into the System.  Additionally, this work excludes any modifications or upgrades to the equipment unless agreed by ETC.  Modifications or upgrades are to be quoted separately. 

The NAICS code for this action is 541990. This requirement will be procured under the guidelines of FAR Part 12 Commercial Items. NMRC requires that all contractors doing business with the Acquisition Office must be registered with the Systems for Award Management (SAM). No award can be made unless the vendor is registered in Systems for Award Management. For additional information and to register in SAM, please access the following website: https://www.sam.gov/. In order to register with the SAM and to be eligible to receive an award from this Acquisition Office, all offers must have a Unique Entity Identification Number (UEI). A Sam.gov number may be acquired free of charge by contacting Sam.gov online at www.sam.gov or by phone at (866) 606-8220.