R602--All American Courier Services

The Department of Veterans Affairs Veterans Integrated Service Network 16 seeks courier services for the Southeast Louisiana Veterans Healthcare System and five community-based outpatient clinics across Louisiana, with quotes due September 2, 2026, at 10:00 AM Central Standard Time. This is a 100% Service-Disabled Veteran-Owned Small Business set-aside; only SDVOSB-certified firms are eligible.

Place of performance encompasses the New Orleans main hospital at 2400 Canal Street and clinics in Baton Rouge, Hammond, Slidell, St. John, and Reserve, Louisiana. The contract is structured as a firm-fixed-price indefinite delivery indefinite quantity (IDIQ) covering a four-year ordering period from October 1, 2026, through September 30, 2030, divided into a base year and three optional one-year renewal periods.

Contractor must provide daily pickup and delivery of laboratory specimens, soiled and clean supplies, medical instruments, pharmaceuticals, administrative documents, and medical equipment between the main hospital and clinics, with hotshot emergency delivery capability available 24/7. Service covers 240 days per year per route, excludes 11 specified national holidays, and requires temperature-controlled coolers for laboratory specimens. Deliveries consist of a minimum of one and maximum of six containers not exceeding 25 pounds each. The contractor must provide all labor, vehicles registered in Louisiana, licenses, registrations, insurance, and supervision; vehicles must display the company name/logo prominently and maintain current spill kits for biohazard cleanup.

The contractor must submit within five business days of award a vehicle inventory with make, model, and license plates; a driver roster with state licenses; an inclement-weather contingency plan; and proof of comprehensive automobile liability insurance. A Quality Control Plan is due within ten business days. Performance standards include urgent local delivery within 40 minutes pickup and 15 minutes subsequent delivery (100% compliance), regular scheduled deliveries meeting established timelines (95% compliance), accurate invoice submission (95% compliance), and documented complaint response within two business days (100% compliance).

Wage determinations apply under the Service Contract Act with prevailing rates for messenger couriers and driver couriers. General liability insurance of $500,000 per occurrence and automobile liability of $200,000 per person/$500,000 per occurrence are required. Offerors must certify compliance with VA subcontracting limitations (no more than 50% of contract value to non-SDVOSB/VOSB firms) and provide a Relevant Experience Form documenting up to three contracts completed within the past five years. Questions are due August 25, 2026, at 10:00 AM CST. Only electronic submissions to veronica.maskell@va.gov will be accepted.