R499--VA Claims Processing & Customer Services Support
Awarded Limited / Sole Source Justification Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C10G26D0030
- Agency
- Headquarters Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 36C10G26D0030-36C10G26D0030 Federal IDV award
- NAICS code
- 524114 Direct Health and Medical Insurance Carriers
- PSC
- R499 Support- Professional: Other
- Points of contact
-
- Jeffrey Fithen jeffrey.fithen@va.gov (412) 638-7219
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs has awarded a sole-source FFP IDIQ contract valued at $517 million to Signature Choice III, LLC for VA claims processing and customer services support, with award date September 29, 2026.
The justification cites 41 U.S.C. 3304(a)(1), establishing that only one responsible source—the incumbent contractor—can satisfy agency requirements within the required timeframe. The VA's Office of Veterans Community Care requires continuity of nationwide claims processing and customer service operations to prevent service disruption while the follow-on transition to the VA Financial Services Center is implemented over 12–24 months, a period exceeding the window before the current contract expires. The incumbent contractor has processed 49.4 million claims, 6.2 million customer service calls, and 8.2 million emergency notifications since March 2024, demonstrating operational capacity and institutional knowledge critical to uninterrupted service.
The contract period consists of a 12-month base year (November 1, 2026 to October 31, 2027), one 12-month option period (November 1, 2027 to October 31, 2028), and one 6-month contingency option period (November 1, 2028 to April 30, 2029). Services encompass eligibility verification, claims adjudication for community-provided care, billing guidance, 24/7 emergency care notification, and customer service call center operations. Place of performance is nationwide. The contracting office is the Strategic Acquisition Center, Fredericksburg, Virginia (NAICS 524114, PSC R499).
Notice text
This Justification and Approval (J&A) will facilitate the award of an FFP IDIQ Contract that will prevent a lapse in critical services for the Veterans Health Administration (VHA) Office of Veterans Community Care (VCC) in support of Veteran and family member care in the community, while the follow-on transition is underway. Awarded contract 36C10G26D0030 to SIGNATURE CHOICE III, LLC for 517000000.00000000 on 2026-09-29.
Attachments
| File | Type | Posted |
|---|---|---|
| FINAL_JA_OTFOC_VA Claims Processing and Customer Services.pdf | ||
| 36C10G26D0030_2.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R499--VA Claims Processing & Customer Services Support | Award Notice | |
| R499--VA Claims Processing & Customer Services Support | Limited / Sole Source Justification |
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