R499--VA Claims Processing & Customer Services Support
The Department of Veterans Affairs Headquarters awarded a $517 million contract to Signature Choice III, LLC for VA Claims Processing and Customer Services support under service-disabled veteran-owned small business set-aside on September 29, 2026.
Contract number 36C10G26D0030 covers critical Veterans Community Care claims processing and customer service functions including eligibility verification and authorizations, adjudication of claims for community-provided care, billing guidance, and operation of customer service call centers handling billing, claims, and eligibility inquiries. The scope includes a 24/7 emergency care notification line for Veterans in crisis and support for IT systems enabling accurate claims processing and timely adjudication of medical claims for community-based providers. The contracting office is located in Fredericksburg, Virginia, with Jeffrey Fithen serving as the Contracting Officer.
36C10G26D0030 Department of Veterans Affairs Headquarters
10/1/26, 4:11 PM R499--VA Claims Processing & Customer Services Support
The Department of Veterans Affairs has awarded a sole-source FFP IDIQ contract valued at $517 million to Signature Choice III, LLC for VA claims processing and customer services support, with award date September 29, 2026.
The justification cites 41 U.S.C. 3304(a)(1), establishing that only one responsible source—the incumbent contractor—can satisfy agency requirements within the required timeframe. The VA's Office of Veterans Community Care requires continuity of nationwide claims processing and customer service operations to prevent service disruption while the follow-on transition to the VA Financial Services Center is implemented over 12–24 months, a period exceeding the window before the current contract expires. The incumbent contractor has processed 49.4 million claims, 6.2 million customer service calls, and 8.2 million emergency notifications since March 2024, demonstrating operational capacity and institutional knowledge critical to uninterrupted service.
The contract period consists of a 12-month base year (November 1, 2026 to October 31, 2027), one 12-month option period (November 1, 2027 to October 31, 2028), and one 6-month contingency option period (November 1, 2028 to April 30, 2029). Services encompass eligibility verification, claims adjudication for community-provided care, billing guidance, 24/7 emergency care notification, and customer service call center operations. Place of performance is nationwide. The contracting office is the Strategic Acquisition Center, Fredericksburg, Virginia (NAICS 524114, PSC R499).
36C10G26D0030 Department of Veterans Affairs Headquarters
10/1/26, 4:10 PM