R499--VA Claims Processing & Customer Services Support
Awarded Award Notice Posted
- Solicitation number
- 36C10G26D0030
- Agency
- Headquarters Department of Veterans Affairs
- Awarded
- to Signature Choice Iii, LLC
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- Contract number
- 36C10G26D0030 Federal IDV award
- NAICS code
- 524114 Direct Health and Medical Insurance Carriers
- PSC
- R499 Support- Professional: Other
- Points of contact
-
- Jeffrey Fithen jeffrey.fithen@va.gov (412) 638-7219
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Headquarters awarded a $517 million contract to Signature Choice III, LLC for VA Claims Processing and Customer Services support under service-disabled veteran-owned small business set-aside on September 29, 2026.
Contract number 36C10G26D0030 covers critical Veterans Community Care claims processing and customer service functions including eligibility verification and authorizations, adjudication of claims for community-provided care, billing guidance, and operation of customer service call centers handling billing, claims, and eligibility inquiries. The scope includes a 24/7 emergency care notification line for Veterans in crisis and support for IT systems enabling accurate claims processing and timely adjudication of medical claims for community-based providers. The contracting office is located in Fredericksburg, Virginia, with Jeffrey Fithen serving as the Contracting Officer.
Notice text
VHA VCC claims processing and customer service functions are critical to ensuring uninterrupted access to healthcare services for Veterans and their families. VHA s existing resources are inadequate to manage the workload required to fulfill mission requirements. These services include verifying eligibility and authorizations, adjudicating claims for community-provided care, and issuing billing guidance to prevent improper payments and minimize reimbursement delays. These functions also support the complex IT systems that enable accurate claims processing and continuity of care. Customer service needs include the operation of customer service call centers to address billing, claims, and eligibility inquiries, including a 24/7 emergency care notification line that serves Veterans in crisis, helps VHA meet reimbursement timelines and ensures Veterans can report urgent care episodes promptly for payment authorization. Timely adjudication of medical claims for services performed by community-based providers guarantees that Veterans and family members of permanent and total service-connected disabled Veterans receive uninterrupted care. Awarded contract 36C10G26D0030 to Signature Choice III, LLC for 517000000.00 on 2026-09-29.
Attachments
| File | Type | Posted |
|---|---|---|
| 36C10G26D0030_1.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R499--VA Claims Processing & Customer Services Support | Award Notice | |
| R499--VA Claims Processing & Customer Services Support | Limited / Sole Source Justification |
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