36C10G26D0030_1.docx
DOCX document 14 KB Posted
- Attached to
- R499--VA Claims Processing & Customer Services Support Federal contract opportunity
- Solicitation number
- 36C10G26D0030
About this file
This is an Award Notice for a federal contract awarded by the U.S. Department of Veterans Affairs to support VA Claims Processing and Customer Services. The contract was awarded to Signature Choice III, LLC (UEI: SEA1J4KKHTN4) on September 29, 2026, in the amount of $517,000,000.00 under solicitation number 36C10G26D0030. The contracting office is located in Fredericksburg, Virginia (zip code 22408-2697), with Jeffrey Fithen serving as the Contracting Officer. This procurement was designated as a Service-Disabled Veteran-Owned Small Business (SDVOSBC) set-aside, with the product/service code R499 and NAICS code 524114.
The contract scope addresses critical VHA Veterans Community Care (VCC) claims processing and customer service functions, including eligibility verification and authorizations, adjudication of claims for community-provided care, and billing guidance to prevent improper payments and reimbursement delays. Services also encompass operation of customer service call centers to handle billing, claims, and eligibility inquiries, plus a 24/7 emergency care notification line for Veterans in crisis. The contractor will support complex IT systems enabling accurate claims processing and ensure timely adjudication of medical claims for community-based provider services, guaranteeing uninterrupted access to healthcare for Veterans and their families, including dependents of permanently and totally disabled service-connected Veterans.
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Text version
Award Notice
| SUBJECT* |
| VA Claims Processing & Customer Services Support |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 22408-2697 |
| SOLICITATION NUMBER* |
| 36C10G26D0030 |
BASE NOTICE TYPE
| ARCHIVE |
| 15 DAYS AFTER THE AWARD DATE |
| RECOVERY ACT FUNDS |
| N |
| PRODUCT SERVICE CODE* |
| R499 |
| NAICS CODE* |
| 524114 |
| SET-ASIDE |
| SDVOSBC |
| CONTRACTING OFFICE ADDRESS |
| U.S. Department of Veterans Affairs |
OPAL | Strategic Acquisition Center
10300 Spotsylvania Ave | STE 400 Fredericksburg VA 22408-2697
POINT OF CONTACT*
Contracting Officer Jeffrey Fithen Jeffrey.Fithen@va.gov 412-638-7219
AWARD INFORMATION
| AWARD NUMBER* |
| 36C10G26D0030 |
| AWARD AMOUNT* |
| $517,000,000.00 |
| LINE ITEM NUMBER |
| 47 |
| AWARD DATE (MM-DD-YYYY)* |
| 09-29-2026 |
| AWARDEE NAME* |
| SIGNATURE CHOICE III, LLC |
| CONTRACTOR’S UEI |
| SEA1J4KKHTN4 |
AWARDEE ADDRESS LINE 1*
AWARDEE ADDRESS LINE 2*
| AWARDEE ADDRESS LINE 3* |
| 7919 MID AMERICA BLVD |
AWARDEE ADDRESS LINE 4*
| AWARDEE CITY |
| OKLAHOMA CITY |
| AWARDEE STATE |
| OK |
| AWARDEE ZIP CODE |
| 73135 |
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
VHA VCC claims processing and customer service functions are critical to ensuring uninterrupted access to healthcare services for Veterans and their families. VHA’s existing resources are inadequate to manage the workload required to fulfill mission requirements. These services include verifying eligibility and authorizations, adjudicating claims for community-provided care, and issuing billing guidance to prevent improper payments and minimize reimbursement delays. These functions also support the complex IT systems that enable accurate claims processing and continuity of care. Customer service needs include the operation of customer service call centers to address billing, claims, and eligibility inquiries, including a 24/7 emergency care notification line that serves Veterans in crisis, helps VHA meet reimbursement timelines and ensures Veterans can report urgent care episodes promptly for payment authorization. Timely adjudication of medical claims for services performed by community-based providers guarantees that Veterans and family members of permanent and total service-connected disabled Veterans receive uninterrupted care.
*= Required Field Award Notice
File details come from the government source that posted it. Updated .