R429--Lynx Network Duress and Notification System (Chilli) | Follow on Base+4 | Start: 9/15/25

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 is seeking a follow-on contract for the Lynx Network Duress and Notification System to provide emergency notification and panic alert capabilities at VA medical facilities in Chillicothe, Columbus, and Dayton, Ohio. The procurement requires a firm fixed price contract covering a base year plus four option years from September 15, 2025 through September 14, 2030, with critical performance standards including 99.9% system uptime, alert speeds under 3 seconds, and monthly auto-testing with a 98% pass rate. Contractors must provide comprehensive technical support, software updates, online training, and system maintenance services while ensuring all staff training is completed within 30 days. The evaluation will incorporate past performance questionnaires rating contractors across 20 performance criteria ranging from exceptional to unsatisfactory, covering areas such as personnel management, quality control, problem-solving, and schedule adherence. The solicitation deadline for questions is June 13, 2025 at 12:00 PM EST, with quotes due by June 25, 2025 at 12:00 PM EDT to be submitted electronically to elizabeth.koses@va.gov.

This opportunity is designated as a 100% small business set-aside under NAICS code 561621 (Security Systems Services) with a size standard of $25 million, replacing existing contracts #36C25020F1174 for Columbus and #36C25020F1164 for Chillicothe. The contract will support the current Lynx system configuration including specific license and seat counts for LynxGuideServer, LynxKeyPro, LynxMessengerPro, and LynxIconPro across all three VA facilities. Services will be performed at the Chillicothe VA Medical Center, Columbus VA Ambulatory Care Center (Chalmers P. Wylie), and Dayton VA Medical Center, with contractors required to comply with Department of Labor wage determinations for each respective county. The contract structure spans five years total with standard technical support provided Monday through Friday from 9:00 AM to 5:00 PM EST, plus emergency after-hours support capabilities. Offerors must certify that at least 50% of contract performance costs for personnel will be expended on their own employees and demonstrate compliance with federal wage determination requirements for service contract workers in the applicable Ohio counties.