R426--Telephone Switchboard Operator Services

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking on-site telephone switchboard operator services and administrative support at the Hampton VA Medical Center in Hampton, Virginia. This pre-solicitation notice, issued under NAICS code 561421 (Telephone Answering Services), is for market research purposes to determine the appropriate acquisition strategy and identify qualified vendors for a future competitive solicitation. Prospective contractors must be registered in the System for Award Management (SAM) under the applicable NAICS code and should submit responses by February 27, 2026 at 12:00 PM Eastern Standard Time via email to James Risbon at james.risbon@va.gov. Interested vendors must provide company information, a capabilities statement, socio-economic size designation, tax ID, DUNS number, and Unique Entity ID (UEI) from SAM.gov, and indicate whether they will respond under a GSA/FSS contract or open market. The Government explicitly states that this notice is for planning and market research purposes only and does not constitute an intent to award a contract or reimburse response costs, and no discussions, debriefings, or return of responses will occur.

This solicitation uses no set-aside designations and does not identify any incumbent contractors. The applicable NAICS size standard for this procurement is $19 million, though no specific award value or budget range is stated in the pre-solicitation notice. The response period is brief, with a deadline of only three days from the posting date of February 24, 2026. Information obtained through this market research phase may be reflected in any subsequent solicitation document. This pre-solicitation notice represents an early opportunity for vendors to express interest and provide relevant information regarding their ability to deliver telephone switchboard operator services and support administrative functions at the specified VA Medical Center location.