R426--Telephone Switchboard Operator Service

Department of Veterans Affairs, VISN 06, Network Contract Office (NCO) 06, intends to solicit quotes from Service-Disabled Veteran Owned Small Business (SDVOSB) contractors in the open market to procure services for a Telephone Switchboard Operator Services for the Hampton VA Medical Center located at 100 Emancipation Drive, Hampton VA 23667.

The Department of Veterans Affairs anticipates issuing an open and continuous solicitation for this requirement on or about March 04, 2026. The solicitation will provide instructions to contractors about the quote submission process. Quotes will be accepted until 9:00 a.m. March 13, 2026. Interested contractors will be responsible for downloading copies of the solicitation (and any subsequent amendments) from https://www.sam.gov, and no hard copies will be made available.

In accordance with FAR 52.204-7, System for Award Management, prospective contractors must be registered in the System for Award Management (SAM) and SBA DSBS database if applicable (SBA DSBS registration is required for Service-Disabled Veteran-Owned Small Businesses or Veteran-Owned Small Businesses) under the applicable NAICS. Contractors may obtain SAM information at https://www.sam.gov and Veteran Business information at DSBS (sba.gov). The vendor must be registered in the System for Award Management database to be eligible for an award. Registration is free, and potential offerors are encouraged to visit the SAM website, as no contract can be awarded to any offeror not registered in SAM. The VA will only consider proposals from contractors registered as mentioned above and not on the Excluded Parties List.

NAICS Code is 561421(Telephone Answering Services), with a Small Business Size Standard of $19 Million. The solicitation will be an SDVOSB Set-Aside. Only one award is expected to be made. All responsible sources may submit quotes to be considered by the Department of Veterans Affairs.

Service: Contractor shall provide all labor, management and supervision necessary to provide telephone switchboard operator service for the Hampton VA Medical Center, Hampton, Virginia in accordance with all the terms and conditions.

Base + 4 Option Year Telephone Switchboard Operator Service

Base Year - POP: 4-01-2026 through 03-31-2027

Line Item

Description

QTY

Unit

1

Telephone Switchboard Operator Service

12

Month

Option Year 1- POP: 4-01-2027 through 03-31-2028

Line Item

Description

QTY

Unit

1001

Telephone Switchboard Operator Service

12

Month

Option Year 2 - POP: 4-01-2028 through 03-31-2029

Line Item

Description

QTY

Unit

2001

Telephone Switchboard Operator Service

12

Month

Option Year 3 - POP: 4-01-2029 through 03-31-2030

Line Item

Description

QTY

Unit

3001

Telephone Switchboard Operator Service

12

Month

Option Year 4 - POP: 4-01-2030 through 03-31-2031

Line Item

Description

QTY

Unit

4001

Telephone Switchboard Operator Service

12

Month

In response, please include the following:

Company Name

Address

Point of contact (POC) with phone number

Indicate FSS/GSA contract number or Open Market, if applicable

SAM Unique Entity Identification (UEI) number

Tax ID number

Socio-Economic Company SIZE (for example large, small, SDVOSB, VOSB, WOSB,

etc.)

Proof of verification as an SDVOSB/VOSB (if applicable)

Proof of authorization to resale/distribute requested products

Questions concerning this announcement should be directed to James Risbon at james.risbon@va.gov please ensure that the subject line includes: RFQ 36C24626Q0356 Telephone Switchboard Operator Service. Please provide documentation that your company is an authorized distributor for those items for any items you provide. Telephone requests for information or questions will NOT be accepted.

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