Presidential Library Ticketing System

The National Archives and Records Administration (NARA) is soliciting quotations for a commercial Software-as-a-Service (SaaS) ticketing and event management system to serve eight presidential libraries: John F. Kennedy, Herbert Hoover, Franklin D. Roosevelt, Harry S. Truman, Dwight D. Eisenhower, Gerald R. Ford, Jimmy Carter, and George H.W. Bush Presidential Libraries. The system must support online and onsite ticket sales, group reservations, donations, reporting, and integration with NARA's financial systems, while meeting FedRAMP authorization, Section 508 accessibility standards, and multi-factor authentication requirements. Quotations will be evaluated based primarily on technical factors, with pricing as a secondary consideration, and must include a technical response with product demonstration video not exceeding 45 minutes, past performance references, and detailed pricing documentation. Key requirements include firm fixed pricing without revenue-sharing or per-transaction fees, deployment to all eight libraries within five months of award or by August 28, 2026, and compliance with NARA IT Security Requirements, PCI Data Security Standard, and integration with Microsoft Dynamics Great Plains for financial reporting. The quotation deadline is February 5, 2026, at 1:00 PM EST, as extended by Amendment 0001 issued on January 28, 2026.

This procurement is designated as a total small business set-aside under NAICS code 541519 (Other Computer Related Services). The current ticketing system contract expires March 29, 2026, with FY2025 total admissions revenue of $4,249,600, providing context for the system's scope and expected usage. The contract includes a 12-month base year plus four one-year option periods with pricing broken down by CLIN for each library's deployment, licensing, maintenance, hardware, and project management, with optional post-deployment hardware CLINs capped at $64,000 each. The contractor must provide all hardware, SaaS licensing, deployment, operations, maintenance, and help desk support during normal operating hours (7:00 AM–10:00 PM ET, seven days weekly), with the system required to achieve 99.9% availability. Place of performance is identified as 9591 Baltimore Ave, College Park, Maryland 20740, USA, where NARA's operations are based.