PKB Unify Phone System Maintenance (Service)
Closed Solicitation Posted
- Solicitation number
- FA461326Q1038
- Agency
-
Global Strike Command
Air Force, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 811210 Electronic and Precision Equipment Repair and Maintenance
- Place of performance
- FE Warren AFB, Wyoming 82005, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Global Strike Command seeks quotes for PKB Unify Phone System Maintenance at Francis E. Warren Air Force Base, Wyoming, with quotes due September 14, 2026 at 10:00 AM MST. This is a competitive Total Small Business Set Aside; the small business size standard under NAICS 811210 is $34.0 million.
Place of performance is Francis E. Warren Air Force Base, Wyoming, spanning two buildings (Building 250 and Building 232). The 90th Contracting Squadron is issuing this combined synopsis/solicitation as a Request for Quotation under FAR Part 12 and FAR Part 37, with Firm Fixed-Price contract terms, F.O.B. Destination.
The contractor must provide 24/7 help desk support, routine preventative maintenance with monthly service intervals, and emergency response within one hour for outages. System availability must reach 99.9% operational uptime monthly, excluding scheduled maintenance. Contractor personnel require minimum three years of experience with Unify OpenScape Voice systems in 24/7 critical environments and relevant system-specific certifications. The system serves 14 users across five touchscreen consoles and supports the Command Post. Software patching must comply with DISA requirements within 14 calendar days of release.
The contractor must maintain a Mission-Essential Contractor Services Plan per DFARS 252.237-7023 for continuity during crisis periods, submit monthly status reports and emergency after-action reports within 72 hours of resolution, and complete antiterrorism Level I training within 30 days of contract award. Personnel must obtain REAL ID-compliant base identification and maintain Controlled Unclassified Information safeguarding procedures. Environmental compliance includes hazardous materials authorization, stormwater management, waste segregation and recycling reporting, and adherence to OSHA and Clean Water Act requirements. Prevailing wage rates per Department of Labor Wage Determination 20-5405 (Revision 28, effective May 21, 2015) apply; health and welfare coverage is $5.55 per hour.
The contract includes a Base Year plus four Option Years, each covering 12-month service periods for the two buildings. Solicitation effective date reflects RFAO through April 20, 2026 and DFARS Change 5/7/2026.
Notice text
2 versions
Update #2 · Latest ·
Amendment 1:
The purpose of this amendment is to update and solidify the due date for quotes.
Quotes are due 14 September 2026, by 10:00 AM MST.
End of Update
RFO 52.232-18 AVAILABILITY OF FUNDS (APR 1984)
Funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.
(End of Clause)
Combined Synopsis/Solicitation Number: FA461326Q1038
1.0. Purchase Description: PKB Unify Phone System Maintenance (Service)
This announcement constitutes the only solicitation/notice; response/quotes are being requested, further written or oral solicitation will not be issued. This solicitation will be a competitive Total Small Business Set Aside. The 90th Contracting Squadron is issuing this combined synopsis/solicitation, FA461326Q1038, as a Request for Quotation using RFO Part 12, Acquisition of Commercial Products and Commercial Services and RFO Part 37, Service Contracting. The North American Industrial Classification System (NAICS) code for this procurement is 811210, Electronic & Precision Equipment Repair & Maintenance with a small business standard of $34.0M.
The Government intends to award a Firm Fixed-Price contract. The solicitation document and incorporated provisions and clauses are those in effect through the Revolutionary Federal Acquisition Regulations Overhaul effective 4/20/2026, Defense Federal Acquisition Regulation Supplement Change Number DFARS Change 5/7/2026 effective 5/7/2026.
2.0. DESCRIPTION OF ITEMS/SERVICE: All CLIN's F.O.B. Destination.
The 90th Missile Wing Command Post requires all management, tools, supplies, equipment, and labor necessary to perform Unify phone system maintenance services at F.E. Warren Air Force Base, Wyoming, in accordance with all applicable federal, state, local laws and regulations and Attachment 1 -Performance Work Statement (PWS). Additionally, the contractor shall provide comprehensive maintenance and support services to ensure the continuous, reliable, and secure operation of the Unify phone system. The overall objective is to maintain system functionality, provide timely support, and ensure compliance with all relevant Department of Defense (DoD) and Air Force regulations.
LIST OF ATTACHMENTS:
Attachment 1 - Performance Work Statement
Attachment 2 - Clauses and Provisions
Attachment 3 - Supplemental Clauses
Attachment 4 - Wage Determination Rev (2015-5405 Rev 28 )
Attachment 5 - Environmental Specifications
Attachment 6 - Mission Essential Contractor Plan
Attachment 7 - CLIN Offeror Form
Attachment 8 - F. E. Warren 90 MW Command Post Console System As Builts. **MUST BE REQUESTED**
***NOTE*** Due to the Controlled Unclassified Information (CUI) associated with the F. E. Warren 90 MW Command Post Console System As Builts, vendors will need to contact the CS/CO at sara.cook.7@us.af.mil or donna.doss.1@us.af.mil to request the attachment to be sent via DoDSafe. The attachment will NOT be uploaded to SAM nor emailed directly to any vendors.
PERIOD OF PERFORMANCE: Immediately among contract award as a Base+4, for a total of 5 years.
PLACE OF DELIVERY: Francis E. Warren AFB, WY 82005
OTHER INFORMATION:
Per RFO Subpart 4.304, offerors are required to be registered in System for Award Management (SAM) at time of submission of quote. Failure to do so will results in the offer being deemed ineligible for award. This acquisition is a Total Small Business Set-Aside.
Interchanges. The Government intends to award without interchanges with respective vendors/quoters. The Government, however, reserves the right to conduct interchanges if deemed in its best interest. Under appropriate circumstances, interchanges can be an effective method to improve the Government's evaluation of Offerors' quoted approaches and may reduce acquisition cycle time. Interchanges may be written, email, phone call, etc., or any method which would accurately capture the contemporaneous sharing of information between the Government and the Offerors. Interchanges may also be oral conversations between the Government and the Offerors.
INSTRUCTION TO OFFERORS:
Offerors shall comply with RFO 52.212-1 Instructions to Offerors-Commercial Products and Commercial Services (Deviation Date)
RFO 52.212-1 is hereby tailored as follows:
1. Any inconsistency between RFO Provision 52.212-1 and the Addendum to RFO 52.212-1 shall be resolved by giving precedence to the Addendum to RFO 52.212-1.
2. After receipt of quotes the Government may, with or without notice, negotiate with and, if desired, seek quote revisions from as many or as few quoters as it, in its discretion, deems appropriate.
3. The term "offeror" or "offer" as used in RFO 52.212-1 shall be understood to mean "quoter" and "quote," respectively. Further, the term "award" shall be understood to describe the Government's issuance of an order.
4. The Government will consider all quotes that are timely received and may consider late quotes. Failure of a quote to address any items required in the submission package may make a quote unacceptable, therefore, unawardable.
5. Paragraph (a) of RFO Provision 52.212-1, Submission of Offers, is amended as follows:
In addition to the quote submission requirements stated in RFO Provision 52.212-1, quoters shall provide the following, as part of the quote submission package, no later than the required time and date for quote submission:
- Statement of Understanding Attachment 1 - Performance Work Statement
- Complete Copy of Attachment 7 - Offerors CLIN Form
- Complete Copy of Attachment 6 - Mission Essential Contractor Plan
(Pricing must include all work to be performed IAW the PWS)
This contract is anticipated to be a Firm-Fixed-Price contract.
3.0. RESPONSE SUBMISSION:
Site Visit:
A site visit will be scheduled for 2 September 2026 at 2:30 PM MST. Please reach out via email to sara.cook.7@us.af.mil and donna.doss.1@us.af.mil for any questions or concerns on base access by 1:00 PM MST on 31 August 2026 to ensure enough time for base access processing procedures. Site Visit location: 5305 Randall Ave, Bldg 250.
Questions:
All questions shall be submitted by email to the points of contact below no later than 3 September 2026, 3:00 PM MST.
- Contract Specialist, Sara Cook (Sara.Cook.7@us.af.mil)
- Contracting Officer, Donna Doss (Donna.Doss.1@us.af.mil)
Responses/Quotes:
Responses/Quote: All answers to questions provided by 3 September 2026, 3:00 PM MST will be posted by 9 September 2026, 3:00 PM MST. Responses to this solicitation must be submitted by email to the points of contact below no later than 14 September 2026, 10:00 AM MST.
- Contract Specialist, Sara Cook (Sara.Cook.7@us.af.mil)
- Contracting Officer, Donna Doss (Donna.Doss.1@us.af.mil)
EVALUATION:
ADDENDUM TO RFO 52.212-2 EVALUATION-COMMERCIAL ITEM (DEVIATION DATE)
Paragraph (a) is hereby replaced with the following:
The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. Quotes that do not include all requested information in RFO 52.212-1 will be considered nonresponsive. Award will be made to the offeror with the lowest priced technically acceptable (LPTA) quote. The following factor(s) shall be used to evaluate offers:
- Technical Capability: Items meet the Government requirements/specifications IAW Attachment 1 - Performance Work Statment showcasing the ability to Provide maintenance services for the Command Post Unify Phone System.
- Price:
- The lowest priced quote will be evaulated for technical acceptability first. The Government will evaluate quotes for acceptability but will not rank the quotes by non-price factors. If the Government receives fewer than three (3) quotes, all quotes will be evaluated for Technical Acceptability. If the Government recieves three (3) or more quotes, the Government will only select the three (3) lowest priced quotes to evaluate for Technical Acceptability. The Government reserves the right to evaluate additional quotes for technical acceptability if it is in the Government's best interest to do so.
- Price will be evaluated to ensure fair and reasonable pricing. A price is reasonable if, in its nature and amount, it does not exceed that which would be incurred by a prudent person in the conduct of competitive business. The Government may use various price analysis techniquies and procedures to ensure a fair and reasonable price. Some of those techniques are, but not limited to, comparison of quoted prices received in response to the solicitation and/or comparison of quoted prices with the Independent Government Estimate. Prices must be determined fair and reasonable.
- No additional information from the offeror will be required if the price is based on adequate price competition. In the event adequate price competition does not exist, the contracting officer will obrain information from the offeror to the extent require to determine the reasonableness of the offered prices.
(End of Provision)
Update #1 ·
RFO 52.232-18 AVAILABILITY OF FUNDS (APR 1984)
Funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.
(End of Clause)
Combined Synopsis/Solicitation Number: FA461326Q1038
1.0. Purchase Description: PKB Unify Phone System Maintenance (Service)
This announcement constitutes the only solicitation/notice; response/quotes are being requested, further written or oral solicitation will not be issued. This solicitation will be a competitive Total Small Business Set Aside. The 90th Contracting Squadron is issuing this combined synopsis/solicitation, FA461326Q1038, as a Request for Quotation using RFO Part 12, Acquisition of Commercial Products and Commercial Services and RFO Part 37, Service Contracting. The North American Industrial Classification System (NAICS) code for this procurement is 811210, Electronic & Precision Equipment Repair & Maintenance with a small business standard of $34.0M.
The Government intends to award a Firm Fixed-Price contract. The solicitation document and incorporated provisions and clauses are those in effect through the Revolutionary Federal Acquisition Regulations Overhaul effective 4/20/2026, Defense Federal Acquisition Regulation Supplement Change Number DFARS Change 5/7/2026 effective 5/7/2026.
2.0. DESCRIPTION OF ITEMS/SERVICE: All CLIN's F.O.B. Destination.
The 90th Missile Wing Command Post requires all management, tools, supplies, equipment, and labor necessary to perform Unify phone system maintenance services at F.E. Warren Air Force Base, Wyoming, in accordance with all applicable federal, state, local laws and regulations and Attachment 1 -Performance Work Statement (PWS). Additionally, the contractor shall provide comprehensive maintenance and support services to ensure the continuous, reliable, and secure operation of the Unify phone system. The overall objective is to maintain system functionality, provide timely support, and ensure compliance with all relevant Department of Defense (DoD) and Air Force regulations.
LIST OF ATTACHMENTS:
Attachment 1 - Performance Work Statement
Attachment 2 - Clauses and Provisions
Attachment 3 - Supplemental Clauses
Attachment 4 - Wage Determination Rev (2015-5405 Rev 28 )
Attachment 5 - Environmental Specifications
Attachment 6 - Mission Essential Contractor Plan
Attachment 7 - CLIN Offeror Form
Attachment 8 - F. E. Warren 90 MW Command Post Console System As Builts. **MUST BE REQUESTED**
***NOTE*** Due to the Controlled Unclassified Information (CUI) associated with the F. E. Warren 90 MW Command Post Console System As Builts, vendors will need to contact the CS/CO at sara.cook.7@us.af.mil or donna.doss.1@us.af.mil to request the attachment to be sent via DoDSafe. The attachment will NOT be uploaded to SAM nor emailed directly to any vendors.
PERIOD OF PERFORMANCE: Immediately among contract award as a Base+4, for a total of 5 years.
PLACE OF DELIVERY: Francis E. Warren AFB, WY 82005
OTHER INFORMATION:
Per RFO Subpart 4.304, offerors are required to be registered in System for Award Management (SAM) at time of submission of quote. Failure to do so will results in the offer being deemed ineligible for award. This acquisition is a Total Small Business Set-Aside.
Interchanges. The Government intends to award without interchanges with respective vendors/quoters. The Government, however, reserves the right to conduct interchanges if deemed in its best interest. Under appropriate circumstances, interchanges can be an effective method to improve the Government's evaluation of Offerors' quoted approaches and may reduce acquisition cycle time. Interchanges may be written, email, phone call, etc., or any method which would accurately capture the contemporaneous sharing of information between the Government and the Offerors. Interchanges may also be oral conversations between the Government and the Offerors.
INSTRUCTION TO OFFERORS:
Offerors shall comply with RFO 52.212-1 Instructions to Offerors-Commercial Products and Commercial Services (Deviation Date)
RFO 52.212-1 is hereby tailored as follows:
1. Any inconsistency between RFO Provision 52.212-1 and the Addendum to RFO 52.212-1 shall be resolved by giving precedence to the Addendum to RFO 52.212-1.
2. After receipt of quotes the Government may, with or without notice, negotiate with and, if desired, seek quote revisions from as many or as few quoters as it, in its discretion, deems appropriate.
3. The term "offeror" or "offer" as used in RFO 52.212-1 shall be understood to mean "quoter" and "quote," respectively. Further, the term "award" shall be understood to describe the Government's issuance of an order.
4. The Government will consider all quotes that are timely received and may consider late quotes. Failure of a quote to address any items required in the submission package may make a quote unacceptable, therefore, unawardable.
5. Paragraph (a) of RFO Provision 52.212-1, Submission of Offers, is amended as follows:
In addition to the quote submission requirements stated in RFO Provision 52.212-1, quoters shall provide the following, as part of the quote submission package, no later than the required time and date for quote submission:
- Statement of Understanding Attachment 1 - Performance Work Statement
- Complete Copy of Attachment 7 - Offerors CLIN Form
- Complete Copy of Attachment 6 - Mission Essential Contractor Plan
(Pricing must include all work to be performed IAW the PWS)
This contract is anticipated to be a Firm-Fixed-Price contract.
3.0. RESPONSE SUBMISSION:
Site Visit:
A site visit will be scheduled for 2 September 2026 at 2:30 PM MST. Please reach out via email to sara.cook.7@us.af.mil and donna.doss.1@us.af.mil for any questions or concerns on base access by 1:00 PM MST on 31 August 2026 to ensure enough time for base access processing procedures. Site Visit location: 5305 Randall Ave, Bldg 250.
Questions:
All questions shall be submitted by email to the points of contact below no later than 3 September 2026, 3:00 PM MST.
- Contract Specialist, Sara Cook (Sara.Cook.7@us.af.mil)
- Contracting Officer, Donna Doss (Donna.Doss.1@us.af.mil)
Responses/Quotes:
Responses/Quote: All answers to questions provided by 3 September 2026, 3:00 PM MST will be posted by 9 September 2026, 3:00 PM MST. Responses to this solicitation must be submitted by email to the points of contact below no later than 14 September 2026, 10:00 AM MST.
- Contract Specialist, Sara Cook (Sara.Cook.7@us.af.mil)
- Contracting Officer, Donna Doss (Donna.Doss.1@us.af.mil)
EVALUATION:
ADDENDUM TO RFO 52.212-2 EVALUATION-COMMERCIAL ITEM (DEVIATION DATE)
Paragraph (a) is hereby replaced with the following:
The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. Quotes that do not include all requested information in RFO 52.212-1 will be considered nonresponsive. Award will be made to the offeror with the lowest priced technically acceptable (LPTA) quote. The following factor(s) shall be used to evaluate offers:
- Technical Capability: Items meet the Government requirements/specifications IAW Attachment 1 - Performance Work Statment showcasing the ability to Provide maintenance services for the Command Post Unify Phone System.
- Price:
- The lowest priced quote will be evaulated for technical acceptability first. The Government will evaluate quotes for acceptability but will not rank the quotes by non-price factors. If the Government receives fewer than three (3) quotes, all quotes will be evaluated for Technical Acceptability. If the Government recieves three (3) or more quotes, the Government will only select the three (3) lowest priced quotes to evaluate for Technical Acceptability. The Government reserves the right to evaluate additional quotes for technical acceptability if it is in the Government's best interest to do so.
- Price will be evaluated to ensure fair and reasonable pricing. A price is reasonable if, in its nature and amount, it does not exceed that which would be incurred by a prudent person in the conduct of competitive business. The Government may use various price analysis techniquies and procedures to ensure a fair and reasonable price. Some of those techniques are, but not limited to, comparison of quoted prices received in response to the solicitation and/or comparison of quoted prices with the Independent Government Estimate. Prices must be determined fair and reasonable.
- No additional information from the offeror will be required if the price is based on adequate price competition. In the event adequate price competition does not exist, the contracting officer will obrain information from the offeror to the extent require to determine the reasonableness of the offered prices.
(End of Provision)
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