Attachment 1 - PWS Unify Phone System Maintenance Services 10 August 2026.pdf

PERFORMANCE WORK STATEMENT FOR

UNIFY PHONE SYSTEM MAINTENANCE

SERVICES

F. E. Warren Air Force Base, Wyoming

10 August 2026

Table of Contents

1. Description of Services

1.1. Background

1.2. Scope

1.3. Basic Services

1.4. Performance Requirements

1.5. Deliverables

2. Services Summary

3. Government Furnished Services

3.1. Government Furnished Property

3.2. Government Furnished Services

3.3. Government Property Incidental to the Place of Performance

4. General Information

4.1. Quality Control

4.2. Quality Assurance

4.3. Security Requirements

4.4. Physical Security

4.5. Operational Security (OPSEC)

4.6. Anti-Terrorism

4.7. Location/Hours of Operation

4.8. Conservation of Utilities

4.9. Environmental Controls

4.10. Safety Requirements

4.11. Continuation of Essential DoD Contractor Services During Crisis

4.12. Contractor Personnel

4.13. Records

4.14. Controlled Unclassified Information (CUI)

4.15. Special Qualifications and Training

5. Appendices

APPENDIX A – Publications/Instructions

APPENDIX B – Deliverables

1. Description of Services.

The contractor shall provide all management, tools, supplies, equipment, and labor necessary to perform Unify phone system maintenance services at F.E. Warren Air Force Base, Wyoming, in accordance with all applicable federal, state, local laws and regulations and this performance work statement (PWS).

1.1. Background.

F.E. Warren AFB utilizes a Unify OpenScape Voice (OSV) phone system for its Command Post operations. This system is critical for command and control, operating 24/7 with voice recording capabilities. The system consists of:

• Hardware: 5 Unify phone consoles (3 in the primary facility, Building 250, and 2 in the alternate facility, Building 232). All consoles are touchscreen devices with individual Uninterruptible Power Supplies (UPS).

• Software: OpenScape Voice (OSV), an IP-based Local Session Controller (LSC) with native SIP communications. The system utilizes the OpenScape Xpert Management Portal, Version: V7.0.8.3.

• Users: There are currently 14 users across both locations.

1.2. Scope.

The contractor shall provide comprehensive maintenance and support services to ensure the continuous, reliable, and secure operation of the Unify phone system. The overall objective is to maintain system functionality, provide timely support, and ensure compliance with all relevant Department of War (DoW) and Air Force regulations.

1.3. Basic Services.

The contractor shall provide proactive and reactive maintenance, troubleshooting, and sustainment of the Unify OpenScape Voice (OSV) phone system and all associated hardware, software, and peripheral interfaces.

Basic services include ensuring continuous baseline operation, preserving the integrity of voice recording capabilities, performing routine health checks, and delivering technical guidance to Government personnel.

The contractor shall ensure the system maintains 99.9% optimal operational capability to support the 24/7 critical command and control mission.

1.4. Performance Requirements. The contractor shall perform the following tasks:

1.4.1. System Maintenance:

• Conduct routine preventative maintenance to ensure all hardware and software components are functioning correctly.

• Perform software patching and updates to maintain system security and functionality once a month.

This includes updates for the OpenScape Voice suite, which runs on a combination of SUSE Linux, Ubuntu, and Debian operating systems. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users.

• Ensure the system remains compliant within 14 calendar days of release or per Defense Information Systems Agency (DISA) requirements.

1.4.2. Technical and Help Desk Support:

• Provide 24/7 help desk support with both email and phone contact capabilities, with a response time within 24 hours of notification.

• Provide remote troubleshooting capabilities for diagnostics and issue resolution. First Contact Resolution (FCR) ≥ 85% monthly. Response to non-critical inquiries within 24 hours.

• Familiarity with the Unify system and access to the OpenScape Xpert Management Portal is required.

1.4.3. Emergency Support:

1.4.3.1 Emergency Outage

• An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as an outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

1.4.3.2 Serious Outage

• A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

1.4.3.3 Routine Outage

• A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

1.4.4. Coordination:

• The contractor must be able to work effectively with the F.E. Warren AFB Communications Squadron and other local contractors, including CISCO, Verizon, and DISA, to ensure seamless integration and operation.

1.5. Deliverables. The contractor shall submit the following:

1.5.1. Experience and Credentials:

• Provide documentation of previous experience in maintaining Unify systems, including both remote and in-person services before the contract is awarded.

• The Contractor shall provide copies of relevant Unify/OSV system-specific certifications for all assigned personnel prior to contract award and prior to any new personnel performing work.

• Provide past performance information or customer service surveys from previous contracts and written recommendations from former clients.

1.5.2. Reporting:

• Provide monthly reports detailing system status, maintenance activities performed, and any issues encountered and resolved.

• Submit after-action reports for any emergency service calls within 72 hours of resolution.

2. Services Summary.

The contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in substantial compliance with applicable performance standards. The Performance Threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable. The following is a list of the key performance objectives that will be verified as contractually compliant by Government personnel; however, inspection of any contract requirement is authorized.

Performance Objective PWS Para. Performance Threshold Method of Surveillance

SS-1: System Uptime 1.4.1 System availability of 99% during operational hours, excluding scheduled maintenance. No more than 1 unplanned outage per month.

Periodic Surveillance, Customer Feedback, System Logs

SS-2: Help Desk Responsiveness

1.4.2 Acknowledge all help desk

inquiries within 4 business hours.

100% Inspection, Audit Review

SS-3: Emergency Responsiveness

1.4.3 On-site personnel arrive within 72

hours of an emergency notification. No more than 1 failure to meet response time per year.

100% Inspection, Customer Feedback

SS-4: Deliverable Submission

1.5 All reports and documentation

submitted on time. No more than 2 late submissions per year.

Audit Review

Performance Objective

PWS

Para.

Performance Threshold Method of Surveillance

SS-1: Ensure the Unify OSV phone system and all touchscreen consoles remain fully operational to support 24/7 Command Post C2 missions.

1.3 & 1.4.1

≥ 99.9% operational uptime monthly (excluding scheduled, government-approved maintenance windows). No more than 1 unplanned outage per month.

Periodic Surveillance Customer Feedback

(Review of monthly system status reports and automated uptime logs).

SS-2: Execute software patching, OS updates (SUSE, Ubuntu, Debian), and preventative maintenance checks to satisfy DISA STIG requirements.

1.4.1 100% compliance with scheduled maintenance. Critical security patches must be applied within 14 calendar days of release (or per DISA mandates).

100% Inspection

(COR verification of patch installation logs and monthly maintenance reports).

SS-3: Deliver remote diagnostics and technical troubleshooting during defined standard duty hours.

1.4.2 First Contact Resolution (FCR) ≥

85% monthly. Response to non-critical inquiries within 24 hours.

Periodic Surveillance Customer Feedback

(Periodic Survey Review of contractor help desk logs and Command Post user feedback).

SS-4: Provide emergency support for issues that cannot be resolved remotely.

1.4.3 On-site personnel arrive within 72

hours of an emergency notification.

No more than 1 failure to meet

100% Inspection response time per year.

SS-5: Submit monthly status reports, after-action reports, and staff certifications.

1.5.1 & 1.5.2

All reports and documentation submitted on time. No more than 2 late submissions per year.

100% Inspection

3. Government Furnished Services

3.1. Government Furnished Property.

3.1.1. None

3.2. Government Furnished Services.

3.2.1. Utilities. The Government will furnish the electricity, water, and sewage services (as necessary) for the accomplishment of service IAW this PWS.

3.3. Government Property Incidental to the Place of Performance.

3.3.1. None

4. General Information.

4.1. Quality Control.

The contractor is required to control the quality-of-service delivery and offer to the Government for acceptance only services which conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

4.2. Quality Assurance

The Government will evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the contractor’s performance through on-site inspections and receipt of customer complaints. The Government will inspect each task as completed. The Government will investigate complaints received from customers. The Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). Remedies for non-conforming services will be resolved IAW the applicable Inspection/Acceptance clause attached within the contract.

4.2.1. The Contracting Officer’s Representative (COR) is the authorized Government representative(s) who will perform assessments of the contractor’s performance. After contract award, the identity of the COR(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

4.2.2. The COR(s) will inform the contract manager when discrepancies occur and will request corrective action. The COR(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to acknowledge the discrepancy.

4.2.3. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the Contracting Officer and NOT to the COR(s).

4.2.4. The services to be performed by the contractor during the period of this contract shall (at all times and places) be subject to review by the Contracting Officer or authorized representative(s).

4.3. Security Requirements.

The contractor shall be responsible for all passes issued to their employees under this contract. Applications shall be coordinated by the Contracting Officer or designated representative. At the time of application, Security Forces will conduct a background check on employees. Upon termination of employment or contract completion, the contractor shall be responsible for returning identification cards/base passes to Security Forces within 24 hours.

4.3.1. REAL ID-Compliant Identification.

IAW DoDM 5200.08V3_DAFMAN 31-101V3_DAFGM 2024-01, Installation Perimeter Access Control. Base access and Common Access Cards (CAC) requests will require REAL ID-Compliant identification for Base access and CAC creation. Failure of the vendor to ensure personnel have REAL ID-compliant identification will result in denial of Base access and CAC requests.

4.3.1.1. Contractor Access to Department of the Air Force Installations.

• The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

• The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

• During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

• When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with [insert any additional requirements to comply with DAFI 31-101, Base Defense Operations, and DODMAN5200.02_DAFMAN 16-1405 , Department of the Air Force Personnel Security Program] citing the appropriate paragraphs as applicable.

• Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

• The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFI 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency Mass Notification System at any time.

To update information, personnel can access the globe icon on their system desktop screens and https://static.e-publishing.af.mil/production/1/af_a4/publication/dafi31-101/controlled_unclassified_information.pdf https://static.e-publishing.af.mil/production/1/saf_aa/publication/dodman5200.02_dafman16-1405/dodm5200.02_afman16-1405.pdf https://static.e-publishing.af.mil/production/1/saf_aa/publication/dodman5200.02_dafman16-1405/dodm5200.02_afman16-1405.pdf choose the “Access Self-Service” option.

• Failure to comply with these requirements may result in withholding of final payment.

4.3.2. Privacy Act.

Work on this project requires that personnel have access to Personal Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.3.3. Background Check.

Since Contractors will have access to unclassified automated information systems, including e-mail, personnel must have at a minimum, a completed favorable National Agency Check plus Written Inquiries (NACI).

4.4. Physical Security.

The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

4.5. Operational Security (OPSEC).

The contractor shall adhere to the following minimum requirements in support of this requirement:

4.5.1. All contractors, subcontractors, their employees, associates, and consultants who have access to critical information and indicators must comply with the Air Force-sponsored Operations Security (OPSEC) program.

4.5.2. OPSEC is an information-related capability that preserves friendly essential secrecy by using a process to identify, control, and protect critical information and indicators. If critical information and indicators are disclosed, it could allow adversaries or potential adversaries to identify and exploit friendly vulnerabilities leading to increased risk to mission failure or the loss of life. The desired effect of OPSEC is to influence the adversary’s behavior and actions by reducing the adversary’s ability to collect and exploit critical information and indicators about friendly activities.

4.5.3. Responsibilities:

4.5.3.1. Contractors must ensure employees receive OPSEC education that includes an overview of the OPSEC process, the definition of OPSEC, its purpose, what is critical information, the individual’s role in protecting critical information, and the general adversary threat to the AF’s critical information. Additionally, OPSEC education must include updated threat information, changes to critical information and indicators, new procedures and/or OPSEC measures implemented, altered, or deleted by the organization.

4.5.3.2. DoD Contractors with OPSEC requirements or that have access to critical information and indicators shall complete initial and annually-recurring refresher training. Accomplishment of initial OPSEC training must not exceed 90 days from initial assignment to a contract with OPSEC requirements. Access to mission-critical information will not be allowed until OPSEC education has been completed and documented.

4.5.3.3. OPSEC education is a continuous requirement. The host unit OPSEC coordinator must track OPSEC training statistics to include the personnel working on the contract, when each individual received the required initial OPSEC training, and when refresher training is due and/or completed.

4.5.4. Contractor personnel shall not discuss government operations in public or over unprotected or unencrypted communications. Controlled unclassified information (CUI) may only be transmitted as directed in this PWS.

4.5.5. The Contractor shall not post to company websites, publications, newsletters, or other media any images, data, or information that reveal sensitive government operations, personnel, equipment, and/or classified or controlled unclassified information. When in doubt, company press releases related to this contract should be coordinated through the COR or CO, as applicable.

4.5.6. Prior to seeking approval through the F. E. Warren AFB Public Affairs, any information to be released outside of official U.S. Government channels, via any media (to include electronic communications), must be approved through an OPSEC review. All personnel must promptly report OPSEC-related incidents, issues, and concerns to the host-unit OPSEC coordinator.

4.5.7. Contractor shall restrict access to those individuals with a valid need-to-know who are actually providing services under the contract. Further dissemination to other contractors, subcontractors, or other government agencies and private individuals or organizations is prohibited unless authorized in writing.

4.5.8. Because observation of events, operations, physical changes, etc., may reveal National Security information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data/information, or observed events that reveal sensitive government operations, personnel, equipment, including, but not limited to:

4.5.8.1. Tactics, techniques, and procedures, production, or work schedules, any visible or concealed modifications, upgrades, additions to vessels, aircraft, or weapons or equipment; increases, change, or decreases in work/deployment frequency or government personnel, vehicle, vessel, or aircraft movements;

specialized equipment orders, deliveries, shipments, etc. Unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract shall be reported to the COR or CO, as applicable.

4.5.8.2. Government issued badges, identification shall be removed and/or concealed from plain sight when off base and shall not be left in vehicles or unprotected areas. Badges and passes may not be duplicated, copied, or loaned to others. Lost or stolen identification badges, vehicle passes, etc., will be immediately reported to the COR, CO, and/or Installation Security Office.

4.6. Anti-Terrorism

4.6.1. Notification: If the Contractor (contract employees/subcontractors) identify any suspicious activity, they shall contact the Base Defense Operations Center (BDOC) at 307-773-3501 (On-installation)/Missile Security Control (MSC) at 307-773-2701 (Off-installation) and notify the CO and COR (if appointed) that they contacted the BDOC and/or MSC.

4.6.2. Training. Contractor employees that require routine physical access to a Federally-controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter and send a copy of their employees’ training certificate(s) to the CO and COR (if assigned). Training is located at Joint Knowledge Online (JKO) website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

4.7. Location/Hours of Operation.

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

4.7.1. Location. Place of performance is at FE Warren AFB WY. Telework shall not be permitted for this task contract.

4.7.2. Normal Hours of Operation. The contractor shall perform the services required under this contract during the hours of 8:00 AM to 4:00 PM Mountain Time (MT), Monday through Friday, excluding base closures/down days and Federal Holidays. The contractor may work (with prior approval of the CO) extended hours to ensure timely completion of work at no additional cost to the Government.

4.7.3. Recognized Holidays. The contractor is not required to provide service on the following days, unless otherwise noted:

• New Year's Day (January 1).

• Birthday of Martin Luther King, Jr. (Third Monday in January).

• Washington's Birthday (Third Monday in February).

• Memorial Day (Last Monday in May).

• Juneteenth National Independence Day (June 19).

• Independence Day (July 4).

• Labor Day (First Monday in September).

• Columbus Day (Second Monday in October).

• Veterans Day (November 11).

• Thanksgiving Day (Fourth Thursday in November).

• Christmas Day (December 25).

If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

Table 1. Location and Hours of Work

Building No. Name of Facility Days Time

250 90 MW Headquarters Monday - Friday 0800 – 1600 hrs

232 Mission Support Group Monday – Friday 0800 – 1600 hrs

4.7.4. Emergency Services. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above. The contractor’s responsibilities for emergency support are described in 1.4.3.

4.8. Conservation of Utilities.

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

4.8.1. Lights shall be used only in areas where and when work is being performed.

4.8.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

4.8.3. Water faucets or valves shall be turned off after the required use has been accomplished

4.8.4. Government telephones shall be used only for official Government business.

4.9. Environmental Controls.

4.9.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, federal, state, and local laws, regulations, and requirements regarding environmental protection, to include Section 01 57 19.05 32, Environmental Protection. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost because of the change, the contractor shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

4.9.2. Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to the F.E. Warren AFB Fire Dept at 911 (landline) or 307-773-2931 (cell phone). The liability for the spill or release of such substance(s) rests solely with the contractor and its agent.

4.9.3. Hazardous Material (HM). If hazardous materials will be used in the execution of this contract, the contractor shall comply with all federal, state and local regulations concerning the use, storage, and reporting of HM in accordance with DAFMAN 32-7002, Environmental Compliance and Pollution Prevention. The contractor shall be required to obtain authorization per the Installation Hazardous Materials Management Program before ordering or purchasing any hazardous product and may not bring a HM onto F.E. Warren AFB property, nor use a HM, until the contractor receives all required authorizations. This authorization process may take up to three weeks. The contractor shall provide the information listed in Attachment 1 of Section 01 57 19.05 32 to request authorization for all hazardous materials proposed for use on FE Warren AFB or the missile field.

4.9.4. Green Procurement Program (GPP). In performance of this contract, contractors shall use Environmental Protection Agency (EPA) designated recycled content products, Information Technology (IT) Energy Star products/appliances, Federal Energy Management Program (FEMP) Designated Energy Efficient Low Stand By Power products/appliances, U.S. Department of Agriculture (USDA) Bio based/Bio preferred products, Environmentally preferable products, Electronic Product Environmental Assessment Tool (EPEAT) registered products, Water Sense or other water efficient products, non- or Low Ozone depleting substances under the Significant New Alternatives Policy (SNAP), non or Low toxic or hazardous constituents (e.g. non- VOC paint) and any other environmentally sustainable product/method, to the greatest extent possible.

4.9.5. Elimination of Use of Class I Ozone Depleting Substances (ODS).

4.9.5.1. Contractors shall not:

4.9.5.1.1. Provide any service or product with any specification, standard, drawing, or other document that requires the use of a Class I ODS in the test, operation, or maintenance of any system, subsystem, item, component, or process; or

4.9.5.1.2. Provide any specification, standard, drawing, or other document that establishes a test, operation, or maintenance requirement that can only be met by use of a Class I ODS as part of this contract/order.

4.9.5.2. For the purposes of Department of the Air Force policy, the following products that are pure (i.e., they meet the relevant product specification identified in DAFMAN 32-7002) are Class I ODSs:

4.9.5.2.1. Halons: 1011, 1202, 1211, 1301, and 2402;

4.9.5.2.2. Chlorofluorocarbons (CFCs): CFC-11, CFC-12, CFC-13, CFC-111, CFC-112, CFC-113, CFC-114, CFC- 115, CFC-211, CFC-212, CFC-213, CFC-214, CFC-215, CFC-216, and CFC-217, and the blends R-500, R-501, R- 502, and R-503; and

4.9.5.2.3. Carbon Tetrachloride, Methyl Chloroform, and Methyl Bromide.

4.10. Safety Requirements.

4.10.1. In performing work under this contract, the contractor shall:

4.10.1.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.10.1.2. Record and report promptly (within one hour), to the contracting officer or designated COR, all available facts relating to each instance of damage to Government property or injury to either contractor or Government personnel.

4.10.1.3. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

4.10.2. Health and Safety on Government Installations. In performing work under this contract on a Government installation, the contractor shall:

4.10.2.1. Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractor and Government personnel performing or in any way coming in contact with the performance of this contract; and

4.10.2.1.1. Take such additional immediate precautions as the contracting officer may reasonably require for health and safety purposes.

4.10.2.2. The contracting officer may, by written order, direct Department of the Air Force Occupational Safety and Health (AFOSH) Standards and/or health/safety standards as may be required in the performance of this contract and any adjustments resulting from such direction will be in accordance with the Changes clause of this contract.

4.10.2.3. Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, shall be grounds for termination of this contract in accordance with the Default clause of this contract.

4.11. Continuation of Essential DoD Contractor Services During Crisis.

IAW DFARS 237.7602(a), it is determined that the Unify Phone Maintenance Service, CLIN’s 0001 through 4001 has been identified the Command Post Commander as an essential service.

4.12. Contractor Personnel.

4.12.1. Contract Manager: the contractor shall provide a contract manager who shall be responsible for the performance of the services. The name of the contract manager shall be provided to the CO in writing prior to the beginning of the first performance period. The contract manager must be able to read, write, speak, and understand English.

4.12.1.1 The contract manager shall have full authority to act for the contractor on all contract matters relating to daily operations of this contract.

4.12.2. Contractor Employees: the contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.12.2.1. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

4.13. Records. The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Applicable Publications and Forms. If requested by the Government, the contractor shall provide the original record, or a reproducible copy of any such record within five working days of receipt of the request.

4.14. Controlled Unclassified Information (CUI).

4.14.1. Contractors shall follow CUI safeguarding and dissemination controls in accordance with Part 2002 of Title 32, CFR, DoDI 5200.48, Controlled Unclassified Information, and DoDI 5200.48_DAFI 16-1403, Controlled Unclassified Information.

4.14.2. Unlike classified information, an individual or organization generally does not need to demonstrate a need-to-know to access CUI, unless required by a law, regulation, or government- wide policy, but must have a lawful governmental purpose for such access.

4.14.3. Marking Requirements. Contractors shall follow CUI marking requirements in accordance with DoDI

5200.48 and DoDI 5200.48_DAFI 16-1403.

4.14.4. Dissemination. Contractors shall follow CUI dissemination requirements in accordance with DoDI

5200.48 and DoDI 5200.48_DAFI 16-1403.

4.14.5. Storage. Contractors shall follow CUI storage requirements in accordance with DoDI 5200.48 and DoDI 5200.48_DAFI 16-1403. During working hours, steps shall be taken to minimize the risk of access by unauthorized personnel, such as not reading, discussing, or leaving CUI information unattended where unauthorized personnel are present. After working hours, CUI information will be stored in unlocked containers, desks, or cabinets if the government or government-contract building provides security for continuous monitoring of access. If building security is not provided, the information shall be stored in locked desks, file cabinets, bookcases, locked rooms, or similarly secured areas.

4.14.6. Transmission. Contractors shall follow CUI transmission requirements in accordance with DoDI

5200.48 and DoDI 5200.48_DAFI 16-1403. CUI information and material may be transmitted via first class mail, parcel post, or, bulk shipments. When practical, CUI information may be transmitted electronically (e.g., data, website, or e-mail), via approved secure communications systems or systems utilizing other protective measures such as Public Key Infrastructure or transport layer security (e.g., https). Avoid wireless telephone transmission of CUI when other options are available. CUI transmission via facsimile machine is permitted;

however, the sender is responsible for determining whether appropriate protection will be available at the receiving location before transmission (e.g., facsimile machine attended by a person authorized to receive CUI;

facsimile machine located in a controlled government environment). Contractors will remain cognizant of aggregation and compilation of CUI based on the potential to generate classified information pursuant to security classification guidance.

4.14.7. Disposition.

4.14.7.1. Contractors shall follow CUI disposition requirements in accordance with DoDI 5200.48 and DoDI

5200.48_DAFI 16-1403.

4.14.7.2. Record and non-record copies of CUI documents will be disposed of in accordance with Chapter 33 of Title 44, U.S.C. and the DoD Components’ records management directives. When destroying CUI, including in electronic form, agencies must do so in a manner making it unreadable, indecipherable, and irrecoverable. If the law, regulation, or government-wide policy specifies a method of destruction, agencies must use the method prescribed.

4.14.7.3. Record and non-record CUI documents may be destroyed by means approved for destroying classified information or by any other means making it unreadable, indecipherable, and unrecoverable the original information such as those identified in NIST SP 800-88 and in accordance with Section 2002.14 of Title

32, CFR.

4.14.8. Disclosure.

4.14.8.1. Contractors shall follow CUI disclosure requirements in accordance with DoDI 5200.48 and DoDI

5200.48_DAFI 16-1403.

4.14.8.2. Contractor shall immediately notify the Contracting Officer and servicing Information Protection Office of unauthorized disclosure of CUI.

4.15. Special Qualifications and Training.

4.15.1. The contractor must have a minimum of 3 years of experience performing preventative and reactive maintenance on Unify OpenScape Voice (OSV) systems and OpenScape Xpert Management Portals in a critical, 24/7 operational environment.

4.15.2. Contractor personnel performing work on this contract must be familiar with the Unify system and possess the appropriate system-specific credentials and certifications required to access and troubleshoot the OpenScape Xpert Management Portal. The contractor shall maintain current records of all employee training and system certifications and must provide these records to the Contracting Officer or designated Government representative prior to contract start and upon request.

5. Appendices

A. Publications/Instructions

B. Deliverables

APPENDIX A – Publications/Instructions

Publication/Instruction /Name Date Applicable

Paragraph/Chapter

PWS

Paragraph

DISA STIGs / Defense Information Systems Agency Security Technical Implementation Guides

Current Edition Entirety (Applicable to OSV/Linux)

1.4.1

DoDM 5200.08V3_DAFMAN 31- 101V3_DAFGM 2024-01 / Installation Perimeter Access Control

26 Feb 2020 Entirety 4.3.1

DAFI 31-101 / Base Defense Operations 9 Sep 2024 Entirety 4.3.1.1

DODMAN 5200.02_DAFMAN 16-1405 /

Department of the Air Force Personnel Security Program

31 Jul 2018 Entirety 4.3.1.1

DAFI 10-206 / Operational Reporting 30 Jun 2026 Entirety (Emergency Mass Notification)

4.3.1.1

5 U.S.C. § 552a / The Privacy Act of 1974 Current Entirety 4.3.2

18 U.S.C. § 793 / Gathering, Transmitting or Losing Defense Information

Current Entirety 4.5.8

Section 01 57 19.05 32 / Environmental Protection

April 2026 Entirety & Attachment 1 4.9.1, 4.9.3

40 CFR 302 / Designation, Reportable Quantities, and Notification

Current Edition Entirety 4.9.2

DAFMAN 32-7002 / Environmental Compliance and Pollution Prevention

12 Jun 2025 Entirety 4.9.3, 4.9.5.2

AFOSH Standards / Department of the Air Force Occupational Safety and Health Standards

Current Edition Entirety 4.10.2.2

32 CFR Part 2002 / Controlled Unclassified Information

Current Edition Entirety & Section 2002.14 4.14.1, 4.14.7.3

DoDI 5200.48_DAFI 16-1403 / Controlled Unclassified Information

4 Oct 2021 Entirety 4.14.1 – 4.14.8

44 U.S.C. Chapter 33 / Disposal of Records Current Entirety 4.14.7.2

NIST SP 800-88 / Guidelines for Media Sanitization

Current Edition Entirety 4.14.7.3

APPENDIX B – Deliverables

All deliverables must meet professional standards and the requirements set forth in the applicable contractual documents. The Contractor shall be responsible for delivering all specified end items. The end items listed in the table below are outputs, which fall within the scope of this effort and are illustrative of the type of work the Government expects to require.

Title Submission Date Distribution Copies AT Level I Training Certificate(s) (PWS para. 4.6.2.)

Within 30 days of requiring access and annually thereafter

COR 1 each

Hazardous Materials Authorization Request and Safety Data Sheets (SDS) (PWS para 4.9.3.)

Three weeks prior to planned use on FE Warren AFB or missile field.

CO 1 each

OPSEC Training (PWS para 4.5.3.2.)

Within 90 days of assignment and annually thereafter

COR 1 each

List of Contractor Work Experience (PWS para 4.10)

With proposal CO 1 each

Deliverable Item PWS

Reference Frequency / Delivery Timeframe Delivery

Destination Copies

Credentials & Certifications (Unify / OSV)

1.5.1, 4.15.2

With proposal submission or as directed by CO.

CO

Past Performance / Experience Documentation

1.5.1, 4.15.1

With proposal submission or as directed by CO.

CO

Monthly System Status Reports (Includes maintenance activities & issues)

1.5.2 Monthly (By a specified date, e.g., 10th of

the following month).

COR

Emergency After-Action Reports

1.5.2 Following any emergency service call. COR

Base Access Request Letter (On company letterhead)

4.3.1.1 As required for new personnel or

renewals.

CO /

Security Forces

Return of ID Cards / Base Passes

4.3, 4.3.1.1 Within 24 hours of employee termination or contract expiration.

Security Forces

Level I Antiterrorism Awareness Training Certificates

4.6.2 Within 30 days of requiring access and

annually thereafter.

CO / COR

Contractor Telework Agreement (If requested)

4.7.1.1 Upon award or annually as updated. COR

Contract Manager Designation

4.12.1 In writing prior to the beginning of the

first performance period.

CO

Report of Property Damage or Personnel Injury

4.10.1.2 Promptly (within one hour of the

incident).

CO / COR