Pharmacy Patient Workflow Tracking System

The Indian Health Service seeks maintenance and support services for a computerized patient tracking system at Gallup Indian Medical Center, with proposals due September 10, 2026 and questions due September 8. The procurement is a 100% Indian-Owned Small Business Economic Enterprise (ISBEE) set-aside under the Buy Indian Act.

Place of performance is Gallup, New Mexico. The contractor must provide software maintenance, hardware warranty, 24/7 technical support with 30-minute critical response time, on-call field service technician support, system health checks, and preventive maintenance for a system serving two pharmacy locations (Main Pharmacy and 2018 Pharmacy). The system must maintain a minimum of five years of tracking history, support electronic and self-check-in via kiosk, ticketing, queuing, routing, and public display notifications, and enable cross-location data visibility and reporting. All work must comply with HIPAA, the Privacy Act, 42 CFR Part 2, Section 508 accessibility standards (WCAG 2.1 Level AA), and include a Business Associate Agreement for protected health information safeguards. Hardware warranty services include replacement of defective components and overnight shipment for critical issues within CONUS.

The base contract period runs December 1, 2026 through November 30, 2027, with four one-year option periods extending through November 30, 2031. A mandatory site visit is scheduled for September 1, 2026 at 2:00 PM Mountain Daylight Time at the Gallup Indian Medical Center main lobby. Amendment No. 1, posted August 31, includes revised Statement of Work and questions and answers. The contractor must be registered and active in the Invoice Processing Platform for electronic payment and must acknowledge receipt of the amendment prior to submission.

NAICS 541512; PSC 7E20.